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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. A total group wants to implement a Loyalty program that gives its members points based on the numbers of nights per stay each time members visit one of its hotels.
Once a customer reaches 1000 points, members can redeem points with any hotel within the hotel group. The points can be converted to cover the cost of one night's stay on the next visit. The hotel group hopes this incentive will encourage its members to book more frequently, increasing revenue.
Which type of currency should a Loyalty Consultant use to set up the Loyalty program to accomplish the hotel group's goals?

A) Non-Qualifying and Qualifying Points
B) Tier Qualifying Points
C) Non-Qualifying Points
D) Qualifying Points

2. In which two scenarios should an Administrator use member engagement attributes?

A) Member attends three trainings between March 1st and April 30th to get 200 bonus points.
B) Member buys apparel online and gets 400 bonus points if the member belongs to Gold Tier only.
C) Member is eligible for 'Bonus days" if the member constantly speeds more than $500 each month for a year.
D) Member enrolls in "welcome aboard" promotion for free surprise gift every quarter.

3. What is the most efficient way to automatically reset qualifying points for high volume Loyalty Programs?

A) Use the out-of-the-box 'Reset Qualifying Points" data processing engine and trigger its execution using, for instance, a Schedule-Triggered Flow.
B) Develop an Apex Time Trigger to scan all Member Currencies and reset Qualifying points every time a reset period has expire
C) The reset period is defined at the Tier Group level; Loyalty Management will automatically process it every night to ensure efficient point calculation
D) Create Schedule-Triggered Flow that to be executed every night This flow will scan the expired reset Period at the Group Level and rese the points using the out-of-the-box Reset point flow action

4. Universal Containers (UC) has a Loyalty Program with a Loyalty Member Portal implemented using the Loyalty Experience Cloud template. UC is planning to launch a new Loyalty Program and wants to retain the same design and functionalities of the existing Loyalty Member Portal.
Which two steps should UC consider during the implementation of the new Loyalty Program?

A) Assign the existing Loyalty Member Portal to the new Loyalty Program too.
B) Create a new Loyalty Member Portal and assign it to the new Loyalty Program.
C) Use existing Experience Cloud components to handle the same design and functionalities.
D) Create new Experience Cloud Components for the new Loyalty Member Portal.

5. What are the three essential steps to establish a Loyalty promotion with Salesforce CDP and Marketing Cloud? Select three

A) Transmit Loyalty Promotion Segments to Marketing Cloud
B) Enable Connector Settings on all the Loyalty Objects E. Enable Service Connector for Promotion Escalations.
C) Activate and Publish the Segment
D) Automatically Generate a New Individual Relationship

Solutions:

Question # 1 Answer: C

Question # 2 Answer: A,C

Question # 3 Answer: A

Question # 4 Answer: B,C

Question # 5 Answer: A,B,C