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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Analytics and Integration | - Integration with other SAP solutions - Reporting and analytics |
| Topic 2: SAP Service Cloud Overview | - Understanding SAP Service Cloud concepts - Solution architecture and capabilities |
| Topic 3: Service Request Processing | - Service request management - Service orders and notifications |
| Topic 4: Service Contract and Resource Management | - Service contract configuration - Resource and scheduling setup |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
When using data migration template for the initial load, which activities are parts of the migration process?
Note: There are 3 correct answers to this question.
- A. Upload data from the template file
- B. Find and fix errors in the data file
- C. Export data to local file
- D. Realign territory data
- E. Align data fields with input fields
Correct Answer: B,C,D 🗳️
How can I maintain high data volumes is sap cloud for customers? Note: there are 2 correct answers to this question.
- A. Use mass data maintenance to correct data directly
- B. Use mass data maintenance to download and upload data
- C. Use a custom data migration template to populate data
- D. Use a standard data migration template to populate data
Correct Answer: A,D 🗳️
From which of the following lists do you add products to the maintenance items?
- A. Product list
- B. Products from related tickets
- C. Product categories
- D. Registered products
Correct Answer: A 🗳️
What can you use to hide a single value of multiple value field?
- A. Code lists restrictions
- B. Key user tool (KUT)
- C. Personalization
- D. Access rights
Correct Answer: A 🗳️
What activities do you perform in the Administrator work center to enable a new social media channel? Note:
There are 3 correct answers to this question.
- A. Set up service level determination for social media channel
- B. Maintain Next Ticket configuration
- C. Select the channel type
- D. Create and schedule social media import run
- E. Set up access to social media account
Correct Answer: B,D,E 🗳️
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