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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are four factors that influence Avaya IP Office Support Services (IPOSS) pricing? (Select four.)

A) Number of administrators
B) Duration of service
C) Number of agent/supervisor licenses
D) Level of service
E) Type of server

2. HOTSPOT
Match each product to its capability, (for each capability on the left, select the corresponding product from the drop-down list)

3. Which are the three generic server types for Avaya IP Office Support Services (IPOSS)? (Select three.)

A) IP500v1 Chassis
B) Medium Linux servers, DL120G and R210
C) Large Linux server. DL360G and R620
D) IP500v2 Chassis

4. If a customer answers yes to the question: "Do you foresee growing beyond 100 agents within 12 months of deployment?" Which solution should you guide them toward?

A) Avaya Outbound Contact Express
B) Avaya Contact Center select
C) Avaya IP Office Contact Center

5. Which are three pitch elements that can be included to highlight what end customers are looking for when contacting a business of any size? (Select three.)

A) Businesses need to adapt to the needs of their end customers
B) Present day customers are more apt to use voice, to contact a business
C) Other media types can be less expensive than using voice only
D) End customers want to connect to the right person regardless of the media they use to connect

Solutions: