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ISEB The Foundation Examination - ITIL® Sample Questions:

1. With which process is problem management likely to share categorization and impact coding systems?

A) Incident management
B) Service asset and configuration management
C) IT service continuity management
D) Capacity management

2. Which one of the following statements BEST describes a definitive media library (DML)?

A) A secure library where definitive authorized versions of all media configuration items (CIs) are stored and protected
B) A secure location where definitive hardware spares are held
C) A secure library where definitive authorized versions of all software and back-ups are stored and protected
D) A database that contains definitions of all media CIs

3. What are the categories of events described in the ITIL service operation book?

A) Warning, reactive, proactive
B) Scheduled, unscheduled, emergency
C) Informational, scheduled, normal
D) Informational, warning, exception

4. Which process or function is responsible for monitoring activities and events in the IT infrastructure?

A) Incident management
B) IT operations management
C) Capacity management
D) Service level management

5. Which one of the following does service metrics measure?

A) The end-to-end service
B) Infrastructure availability
C) Maturity and cost
D) Functions

Solutions: