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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. How does the Cisco Unified Contact Center Enterprise Outbound Option 8.0 impact Cisco Unified Communications Manager sizing?

A) It adds additional weight for each dialer port that is equal to five normal agent users.
B) It adds additional weight for each dialer port that is equal to eight normal agent users.
C) It adds no additional weight when using the SIP Dialer Option in 8.0.
D) It adds no additional weight when using the SCCP Dialer Option in 8.0.

2. How is accurate service-level information obtained in a Cisco Unified Contact Center Enterprise Parent/Child model with calls queued at the parent?

A) in the child Cisco Unified Contact Center Enterprise system, using services data
B) in the child Cisco Unified Contact Center Enterprise system, using call type data
C) in the parent Cisco Unified ICM system, using Agent Level Detail data
D) in the parent Cisco Unified ICM system, using skill group data

3. The Cisco Unified Contact Center Enterprise 8.0(x) includes a serviceability feature that is known as Analysis Manager or the Diagnostic Framework. Which method will not access this feature?

A) Cisco Unified Communications Manager Real-Time Monitoring Tool
B) direct URL that is typed into an Internet browser
C) Cisco Unified Contact Center Enterprise Support Tools
D) Cisco Unified ICM CLI
E) Web-based portico interface

4. Which one of the following types of traffic from the PG to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?

A) routing and DMP control traffic
B) configuration requests
C) Real-Time Monitoring
D) skill group data

5. When using the Cisco Unified Contact Center Enterprise 8.0(x) Multi-Line ACD feature, which configuration item is not supported in the Cisco Unified Communications Manager?

A) Maximum number of calls on each line must be set to two.
B) Agent ACD line can be a shared line.
C) Busy triggers on each line must be set to one.
D) Lines can be configured to forward calls to other lines on the phone.

Solutions: