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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which two Cisco Unified Contact Center Enterprise components impact visible network WAN bandwidth sizing to the central controllers? (Choose two.)

A) number of dialed numbers in the Cisco Unified Contact Center Enterprise that is configured for remote Cisco Voice Gateways
B) number and type of configured Cisco Unified Contact Center Enterprise agents
C) number and type of remote administrative data servers
D) size and number of Cisco Unified Contact Center ECC variables that are passed to remote CTI OS agent desktops for screen pop

2. During a normal call flow in the Cisco Unified Contact Center Enterprise solution, how long is the agent phone engaged?

A) from the point that the agent answers to the point that the agent hangs up
B) from the call arrival to the point that the agent hangs up
C) from the transfer to IVR to the point that the agent hangs up
D) from the point that the agent answers to the point that the agent is ready

3. Cisco provides a VRU Peripheral Gateway to the Central Controller Bandwidth Calculator spreadsheet tool. What is the purpose of this tool?

A) to size the private network that is required between the Peripheral Gateway Side A and B
B) to size the visible network that is required between the Peripheral Gateway and the Cisco Unified Communications Manager cluster
C) to size the visible network that is required between the Peripheral Gateway and the call router
D) to size the private network that is required between call routers A and B for this specific Peripheral Gateway traffic flow

4. The Cisco Unified IP IVR and Intelligent Contact Management components of the Cisco Unified Contact Center Enterprise solution cannot perform which function?

A) reporting with Cisco Unified Intelligence Center
B) providing call-routing functionality based on real-time conditions
C) providing conference bridge for agent and supervisor calls
D) providing CTI desktop functionality for agent state control
E) instructing queue points to play specific messages to callers

5. Which tool is used in Cisco Unified ICM to develop call flows for the Cisco Unified Contact Center Enterprise solution?

A) Config Manager
B) Script Editor
C) Call Tracer
D) Router Log Viewer
E) Applications Editor

Solutions:

Question # 1 Answer: C,D

Question # 2 Answer: A

Question # 3 Answer: C

Question # 4 Answer: C

Question # 5 Answer: B