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Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

1. A managed service provider manages an organization's suppliers, provides some delivery functions to the organization, and coordinates service integration and management between the organization and its suppliers. Which model is this an example of?

A) Service integration as a service
B) Retained service integration
C) Single provider
D) Service guardian

2. An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.

A) Continual improvement
B) Continuous delivery
C) Continuous integration
D) Continuous deployment

3. An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.
Which approach would help to resolve this situation?

A) Continuous delivery
B) Continuous integration
C) Continuous deployment
D) Change enablement

4. Which statement about collaboration is CORRECT?

A) Collaboration should be used instead of swarming or
B) Collaboration can be enforced by aligning metrics between teams
C) Collaboration is most useful for standardized work
D) Collaboration focuses on the organization's goals

5. Users have specific product-related questions and want to provide product feedback. What is the best way to enable two-way communication between these users and the organization's product team?

A) Self-service portals
B) Event surveys
C) Topic-based forums
D) Social media

Solutions: