Reading notes is one thing; sitting a timed exam is another. The Actual4Exams test engines simulate the real MB-910 exam environment, so the 161 Microsoft Dynamics 365 Fundamentals (CRM) practice questions feel familiar long before test day.
Microsoft MB-910 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Fundamentals (CRM) |
| Exam Number: | MB-910 |
| Passing Score: | 700 (out of 1000) |
| Exam Duration: | 60 minutes |
| Exam Format: | Multiple-answer, Multiple-choice, Scenario-based |
| Available Languages: | Arabic (Saudi Arabia), Russian, Traditional Chinese, Spanish, French, Korean, German, Japanese, Italian, Simplified Chinese, English, Portuguese (Brazil), Indonesian |
| Exam Price: | $99 USD |
| Real Exam Qty: | 40-60 |
| Related Certifications: | Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate |
| Certificate Validity Period: | Lifetime |
| Recommended Training: | Microsoft Learn: Dynamics 365 Fundamentals (CRM) Learning Path |
| Exam Registration: | Microsoft Learn Pearson VUE |
| Sample Questions: |  |
| Exam Way: | Online proctored or Onsite at authorized test centers |
| Pre Condition: | No prerequisites required |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/mb-910 |
Microsoft MB-910 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Describe Dynamics 365 Sales | 20-25% | - Business process flows - Product catalog, price lists, and unit groups - Quote, order, and invoice lifecycle - Lead and opportunity management processes - Sales accelerators and forecasting - Core capabilities and business scenarios |
| Describe Dynamics 365 Field Service | 15-20% | - Work order lifecycle and resource management - Inventory and asset management - Mobile app and offline functionality - Core features and scheduling capabilities |
| Describe Dynamics 365 Customer Service | 20-25% | - SLA and routing rules - Knowledge base and entitlements - Case management lifecycle - Key components and use cases - Unified service desk and channels |
| Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Common features and navigation - Security and access control - Data management and reporting basics - Integration with Microsoft Power Platform - Overview of Copilot in customer engagement |
| Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Integration with Copilot - Lead generation and qualification - Capabilities and use cases - Event management features - Email marketing and customer journeys - Marketing forms, pages, and segments |
Common Questions About the Microsoft MB-910 Exam
The MB-910 exam, officially known as Microsoft Dynamics 365 Fundamentals (CRM), is the Microsoft test that leads to the Microsoft Certified: Dynamics 365 Fundamentals (CRM) certification at the Fundamentals level. Passing it validates the skills employers expect from a certified professional. It is also associated with related credentials such as Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate, Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate, Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate, Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate.
The MB-910 exam contains 40-60 questions, and you have 60 minutes to complete them. Work out your per-question pace before test day, and flag slow items instead of stalling on them — time pressure, not knowledge, sinks many first attempts. Timed mock exams in the Actual4Exams test engines are the most reliable way to build that rhythm.
The passing score for the MB-910 exam is 700 (out of 1000), and the official registration fee is $99 USD. If you miss the mark, a retake means paying the full fee again, so book your seat only when you are ready. A practical benchmark: score consistently above the passing line on timed practice tests before scheduling the real exam.
No prerequisites required
Entry requirements can change, so confirm the latest conditions on the official exam page: https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/mb-910.
You can book the MB-910 exam through the official registration channels below:
Exam delivery: Online proctored or Onsite at authorized test centers. Seats at popular test centers fill quickly, so schedule early once your preparation is on track.
Microsoft recommends the following training options for Microsoft Dynamics 365 Fundamentals (CRM) candidates:
Pair any course with the 161 practice questions from Actual4Exams to measure how ready you really are before paying the exam fee.
Yes. A free PDF demo of the Microsoft Dynamics 365 Fundamentals (CRM) questions is available, so you can check the question style and answer quality before you pay. Every purchase also includes 365 days of free updates, and if the product expires you can renew the update service at a 50% discount from your member zone.
If you take the corresponding MB-910 exam within 60 days of purchase and do not pass, you can apply for a full refund under the 100% Money Back Guarantee: submit a scan of your enrollment slip and your official Score Report (PDF) within 2 days of the exam date, and the claim is processed within 7 days. Attempts made within 3 days of purchase, downloads without an actual exam attempt, free materials, and expired orders are not eligible, and the candidate name must match the payer name. Prefer new material instead of a refund? You can exchange your purchase for two free products of equal value and keep the update service on your original product. As for delivery, the files are available for instant download and are also emailed to you within one minute of payment — if nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you can install the product on.
The official Microsoft Dynamics 365 Fundamentals (CRM) outline is organized into 5 domains. The first three are:
- Describe Dynamics 365 Customer Insights - Journeys (Marketing) — 15-20% of the exam
- Describe Dynamics 365 Sales — 20-25% of the exam
- Describe Dynamics 365 Customer Service — 20-25% of the exam
See the complete exam topics section above for the full outline and the weighting of every domain.
Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions:
Question 1
You work for a job placement agency that uses Dynamics 365 Project Operations.
A client needs an expert plumber to handle an emergency situation at their office. You need to identify an expert plumber for the client.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
A. Open the Resource Manager Dashboard and filter Role Utilization by the term expert plumber.
B. Open the client's project Gantt chart and filter by the term expert plumber.
C. Open the Schedule board and filter by the term expert plumber.
D. Open the Resource Utilization board and filter by the term expert plumber.
Question 2
You use Dynamics 365 Field Service.
Each time a customer contacts a call center to request service, you plan to send a technician to the customer's location. You receive a service request and create a work order.
You need to identify the next step in the process. What should you do next?
A. Review and close the work order.
B. Adjust inventory values.
C. Generate an invoice.
D. Schedule and dispatch the work order.
Question 3
A company implements Dynamics 365 Customer Service for their support desk.
Agents resolve issues based on their own personal experiences or they must try to recreate the problem. This is causing customer satisfaction issues as resolution time is longer than expected and not consistent.
You need to implement a solution to improve consistency of answers and ensure that agents can share their answers.
What should you implement?
A. Knowledge base management
B. Power Automate to transfer cases
C. Service level agreements
D. Customer Service Insights
Question 4
You are creating segments in Dynamics 365 Customer Insights - Journeys.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Question 5
You manage a call center for a company that uses Dynamics 365 Customer Service.
The call center's customer service manager wants to renew all expired entitlements to increase the duration of entitlements from six months to one year.
You need to help the customer service manager make the changes. Which status indicates that an entitlement must be renewed?
A. Canceled
B. Active
C. Draft
D. Waiting
Solutions:
| Question 1 Answer: C,D | Question 2 Answer: D | Question 3 Answer: A | Question 4 Answer: Only visible for members | Question 5 Answer: A |
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