Use Real Salesforce Achieve the FS-Con-101 Dumps - 100% Exam Passing Guarantee [Q15-Q37]

Use Real Salesforce Achieve the FS-Con-101 Dumps - 100% Exam Passing Guarantee

Verified FS-Con-101 Q&As - Pass Guarantee FS-Con-101 Exam Dumps

NEW QUESTION # 15
Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site.
Which two considerations should the Consultant take into account when configuring Salesforce Field Service?
Choose 2 answers

• A. Required Products must be added to both the Work Order and all Work Order Line Items.
• B. Validation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.
• C. Quantity and Unit of Measure are required when adding a Required Product.
• D. Work Types can be configured to include Required Products on Work Orders and Work Order Line Items.

Answer: B,D

NEW QUESTION # 16
Service resources at Universal Containers (UC) frequently work in more than one service territory.
The current scheduling policy looks only at primary territory. While UC still wants the optimizer to use the service resource's primary territory when scheduling, UC also wants the scheduling policy to look at the resource''s secondary service territories.
Which two scheduling policy changes should a Consultant recommend?
Choose 2 answers

• A. Deselect Working Location Enable Primary on the Working Territories Work Rule.
• B. Include the Mateh Territory Work Rule.
• C. Remove the Match Territory Work Rule.
• D. Select Working Location Enable Primary on theWorking Territories Work Rule:

Answer: B,D

Explanation:
Working Location Enable Primary is a setting on the Working Territories work rule that defines whether resources should be matched with service appointments based on their primary territory only or any territory they belong to[186]. Match Territory is a work rule that defines whether resources shouldbe matched with service appointments based on their territories[187]. Selecting Working Location Enable Primary on the Working Territories Work Rule and including the Match Territory Work Rule would allow Universal Containers' scheduling policy to look atboth primary and secondary service territories by enabling matching resources with service appointments based on any territory they belong to and prioritizing matching resources with service appointments based on their territories. Removing the Match Territory Work Rule would not allow Universal Containers' scheduling policy to look at both primary and secondary service territories because it would disable matching resources with service appointments based on their territories. Deselecting Working LocationEnable Primary on the Working Territories Work Rule would not affect Universal Containers' scheduling policy because it is already deselected by default. References: https://help.salesforce.
com/s/articleView?id=sf.fs_scheduling_policies_work_rules_working_territories.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.fs_scheduling_policies_work_rules_match_territory.htm&type=5

NEW QUESTION # 17
Universal Containers wants to dispatchemergency work identified throughout the day that needs to be completed before lower-priority work.
What should the Consultant recommend to meet this requirement?

• A. Apply the Reshuffle action within the Gantt.
• B. Define a Global Optimization job to run hourly.
• C. Write a batch Apex class to unschedule low priority work orders.
• D. Create a custom Gantt action to call an Apex class to reschedule appointments.

Answer: A

Explanation:
Reshuffle is an action within the Gantt that allows rescheduling multiple service appointments at once based on predefined criteria such as emergency priority, travel time, or skills[209]. Reshuffle would allow Universal Containers to dispatch emergency work identified throughout the day that needs to be completed before lower- priority work byrunning a reshuffle action that prioritizes emergency work and assigns it to the best available resources[210]. Defining a Global Optimization job to run hourly would not allow Universal Containers to dispatch emergency work identified throughout the day that needs to be completed before lower-priority work. Global Optimization is a feature that allows rescheduling multiple service appointments at once based on predefined criteria such as emergency priority, travel time, or skills[211]. Running a Global Optimization job hourly would not be responsive enough for emergency work identified throughout the day. Creating a custom Gantt action to call an Apex class to reschedule appointments would not be necessary for Universal Containers to dispatch emergency workidentified throughout the day that needs to be completed before lower- priority work. Custom Gantt actions are actions within the Gantt that can be customized using Apex code to perform specific tasks such as sending notifications or updating fields[212].Creating a custom Gantt action would require additional development and maintenance and would not leverage the existing Reshuffle action.
Writing a batch Apex class to unschedule low priority work orders would not allow Universal Containers to dispatch emergency work identified throughout the day that needs to be completed before lower-priority work. Batch Apex is a way of processing large volumes of data asynchronously using Apex code[213].
Writing a batch Apex class would require additional development and maintenance and would not leverage the existing Reshuffle action. References: https://help.salesforce.com/s/articleView?id=sf.
fs_gantt_reshuffle_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_gantt_reshuffle_run.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_optimization_global_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_gantt_custom_actions_overview.htm&type=5https://developer.salesforce.com/docs/atlas.en-us.apexcode.
meta/apexcode/apex_batch_interface.htm

NEW QUESTION # 18
Universal Containers (UC) wants to track the Asset lifecycle when equipment has been swapped out.
What should a Consultant recommend to meet thisrequirement?

• A. Add the Related Asset related list to the Asset Page and configure the Asset Relationship object.
• B. Add the field history tracking related list to the Asset Page and configure the Product Request object,
• C. Add the field history tracking related list to the Asset Page and configure the Asset Relationship object.
• D. Add the Related Asset related list to the Asset Page and configure the Product Request object

Answer: D

Explanation:
Assets are records that represent products or equipment that customers have purchased or installed[174].
Related Assets are records that track the relationships between assets such as parent-child or swap[175].
Product Requests are records that track the products or parts that are requested, transferred, or returned for a service appointment[176]. Adding the Related Asset related list to the Asset Page and configuring the Product Request object would allow Universal Containers to track the Asset lifecycle when equipment has been swapped out by creating related asset records forswapped assets and creating product request records for transferring or returning assets[177]. Adding the field history tracking related list to the Asset Page would not track the Asset lifecycle when equipment has been swapped out. Field history trackingis a feature that allows tracking changes to specific fields on an object over time[178]. Configuring the Asset Relationship object would not track the Asset lifecycle when equipment has been swapped out. Asset Relationship is an object that defines the types of relationships between assets such as parent-child or swap[179].References:
https://help.salesforce.com/s/articleView?id=sf.asset.htm&type=5 https://help.salesforce.com/s/articleView?
id=sf.fs_related_assets_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_product_requests_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_related_assets_swap.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.field_history_tracking.
htm&type=5https://developer.salesforce.com/docs/atlas.en-us.api.meta/api
/sforce_api_objects_assetrelationship.htm

NEW QUESTION # 19
Universal containers has a large volumeof cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.

• A. Re-use the existing Work Order for the follow-up.
• B. Create a child Work Order for the follow-up Work Order.
• C. Change the Work Order with a closed status of "Cancelled."
• D. Change the Work Order with a status of "New."

Answer: A,C

Explanation:
Changing the Work Order with a closed status of "Cancelled" allows tracking Work Order cancellations and subsequent follow-ups using reports or dashboards based on Work Order status field values[23. Re-using the existing Work Order for the follow-up allows maintaining the relationship between the original customer request and the follow-up action without creating duplicate records[24. Changing the Work Order with a status of "New" would not indicate that it was cancelled before. Creating a child Work Order for the follow- up Work Order would create an unnecessary hierarchy of Work Orders that could complicate reporting and scheduling. References:[23. https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5 [24.
https://trailhead.salesforce.com/en/content/learn/modules/field-service-lightning-basics/field-service-lightning- work-orders

NEW QUESTION # 20
Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.
Which permission set license should be assigned to the Call Center Agents?

• A. FSL Dispatcher License
• B. FSL Admin License
• C. FSL Agent License
• D. FSL Resource License

Answer: C

Explanation:
This option allows booking appointments, creating work orders, and viewing work types and work rules, which are the tasks that call center agents are responsible for. References:https://help.salesforce.com/s
/articleView?id=sf.fs_permission_sets.htm&type=5

NEW QUESTION # 21
Universal Containers currently tracks itscustomers' entitlements to support utilizing Salesforce Service Cloud.
Service calls that require a Technician to go to the customer's location require the creation of a Work Order.
Once the Agent confirms that the customer and product are eligible for on-site support, a Work Order is manually created.
On which object should the Consultant define a Quick Action to create the Work Order?

• A. Opportunity
• B. Contact
• C. Case
• D. Entitlement

Answer: C

Explanation:
A quick action is used to create a record from another recordwith predefined field values. By defining a quick action to create a work order from a case, the agent can easily create a work order for on-site support after verifying the customer's entitlement and product.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_quick_actions.htm&type=5

NEW QUESTION # 22
Which Work Rule shoulda Salesforce Field Service Consultant use to assign Service Resources based on related object records?

• A. Resource Availability
• B. Extended Match
• C. Match Field
• D. Required Resource

Answer: C

Explanation:
This work rule should be used to assign service resourcesbased on related object records, such as accounts or assets, by matching field values between objects. References:https://help.salesforce.com/s/articleView?id=sf.
fs_work_rules_match_field.htm&type=5

NEW QUESTION # 23
Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.
Which configuration steps should a consultant take to meet this requirement?

• A. add the work orderline items related list of the work order page layout and assign thelayout to the technician 's profile.
• B. create a custom visual force page and add an external link in the field servicelightning mobile app to view the page in the mobile browser.
• C. create a report chart that summarizes work order line items and add a link to theservice appointment layout.
• D. create a custom lightning component that displays work order progress and deploy itto technicians through the field lightning mobile app.

Answer: D

Explanation:
A custom lightning component that displays work order progress can be created using Lightning Web Components or Aura Components and deployed to technicians through the Field Service Mobile App using Mobile App Extensions. Adding the work order line items related list to the work order page layout would not show the work progress on the work order line-item card in the Field Service Mobile App. Creating a custom visual force page or a report chart would not be compatible with the Field Service Mobile App user interface.
References: https://developer.salesforce.com/docs/component-library/documentation/en/lwc https://developer.
salesforce.com/docs/atlas.en-us.lightning.meta/lightning/https://help.salesforce.com/s/articleView?id=sf.
fs_mobile_app_extensions.htm&type=5

NEW QUESTION # 24
Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.
Which action should a consultant recommend?

• A. Assign a high efficiency score.
• B. Include a Match Fields work rule.
• C. Check 'Keep TheseAppointments Scheduled'.
• D. Link rules to Relevance Groups.

Answer: B

Explanation:
Match Fields work rules are rules that restrict travel distance between home location and first appointment location for resources[64]. Including a Match Fields work rule would allowlimiting contractors to travel a maximum of 50 minutes from home by setting up criteria such as travel distance less than or equal to 50 minutes between home location field and first appointment location field[65]. Linking rules to Relevance Groups would not limit travel distance between home location and first appointment location for resources.
Relevance Groups are groups of rules that apply only to specific types of services such as emergency or preventive maintenance[66]. Assigning a high efficiency score would not limit travel distance between home location and first appointment location for resources. Efficiency score is a metric that measures how well resources use their working hours based on factors

NEW QUESTION # 25
Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?
Choose 2 answers

• A. Set the Number of Services to Drip Feed on the Service Territory.
• B. Enable Drip Feed Dispatching in Field Service Settings.
• C. Enable Sharing of Dispatched Service Appointments.
• D. Set the Service Appointment to Dispatch in Field Service Settings.

Answer: A,B

Explanation:
Drip Feed Dispatching is a feature that allows dispatching groups of service appointments to technicians at regular intervals instead of all at once[56]. Enabling Drip Feed Dispatching in Field Service Settings allows turning on this feature for all service territories[57]. Setting the Number of Services to Drip Feed on the Service Territory allows specifying how many service appointments should be dispatched at a time for each service territory[58]. Setting the Service Appointment to Dispatch in Field Service Settings would not affect how many service appointments are dispatched at a time. Enabling Sharing of Dispatched Service Appointments would not affect how many service appointments are dispatched at a time. References:
https://help.salesforce.com/s/articleView?id=sf.fs_drip_feed_dispatching_overview.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.fs_drip_feed_dispatching_enable.htm&type=5https://help.salesforce.com/s
/articleView?id=sf.fs_drip_feed_dispatching_configure.htm&type=5

NEW QUESTION # 26
Which configuration can Universal Containers use to brand the Salesforce Field Service mobileapp?

• A. Company address
• B. Company style sheets
• C. Company logo
• D. Company colors

Answer: C

Explanation:
This configuration can be used to brand the Salesforce Field Service mobile app by uploading a custom logo image that appears on the app's login screen and navigation bar. References:https://help.salesforce.com/s
/articleView?id=sf.fs_mobile_branding.htm&type=5

NEW QUESTION # 27
AW Computing technicians handle different kinds of jobs, many of which involve installing or replacing parts. Having the appropriate inventory is critical to completing the jobs on time.
How should field service be configured to ensure the parts required for a job are listed correctly on the work order?

• A. Create a flow to add the products to the work order.
• B. Ensure the product items are available in inventory.
• C. Include the required products in the work type.
• D. Add the product fields to the work order layout.

Answer: D

Explanation:
A quick action is used tocreate a record from another record with predefined field values. By defining a quick action to create a new service appointment from an existing one, the technician can easily create an additional visit to complete unfinished work.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_quick_actions.htm&type=5 Work types are used to define the standard duration and skills required for a specific type of work. They can also include the required products that are needed for the work. By includingthe required products in the work type, the system can automatically add them to the work order when the work type is selected.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_work_types.htm&type=5

NEW QUESTION # 28
A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record?

• A. work types
• B. service appointment
• C. service report
• D. work order

Answer: D

Explanation:
A Product Request record can be added to a Work Order to request a product from inventory for a service appointment. A Work Type is a template that defines the duration, skills, and products required fora work order or work order line item. A Service Appointment is a record that represents a scheduled visit by a service resource to a customer location. A Service Report is a document that summarizes the details and outcomes of a service appointment. References: https://help.salesforce.com/s/articleView?id=sf.fs_product_requests.
htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5https://help.salesforce.com/s
/articleView?id=sf.fs_service_reports.htm&type=5

NEW QUESTION # 29
Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO's consultant recommends using the Crew Management tool to create and maintain the crews, and indicates that access to the tool is given via a permission set.
Which two permission sets should give a user access to the Crew Management tool?
Choose ? answers

• A. FSL Resource Permissions
• B. FSL Agent Permissions
• C. FSL Admin Permissions
• D. FSL Dispatcher Permissions

Answer: D

Explanation:
These two permissionsets give access to the Crew Management tool, which allows creating and managing crews and crew members. References:https://help.salesforce.com/s/articleView?id=sf.fs_crews_overview.
htm&type=5

NEW QUESTION # 30
in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers

• A. jobs require multiple stages of work performedby different resources.
• B. jobs need to be performed at the same site on the same day of the week.
• C. Jobs can take longer than the available resources hours in a day.
• D. jobs require consecutive days of work and can span over weekends.

Answer: C,D

Explanation:
Multi-day service appointments are used when jobs can take longer than the available resources hours in a day or require consecutive days of work and can span over weekends. Jobs that need to be performed at the same site on the same day of the week or require multiple stages of workperformed by different resources can be handled by single-day service appointments with appropriate scheduling policies and optimization rules.
References:https://help.salesforce.com/s/articleView?id=sf.fs_multiday_service_appointments_overview.
htm&type=5

NEW QUESTION # 31
A customer wants to return a defective product instead of scheduling a Service Appointment.
How should this product be tracked in Salesforce Field Service?

• A. Create a Product Request and Product Request Line Item.
• B. Create a Return Order and relate it to the Product.
• C. Create a Work Order and Work Order Line Item.
• D. Create a Return Order and Return Order Line Item.

Answer: D

Explanation:
This option allows tracking the return of a defective product and its replacement with a new one, ifapplicable.
References:https://help.salesforce.com/s/articleView?id=sf.fs_return_orders_overview.htm&type=5

NEW QUESTION # 32
How should the Consultant recommend visualizing the highest revenue generating Service Appointments on the Gantt?

• A. Add the relevant field to the Field Set.
• B. Use Map Report Layers.
• C. Color code using Gantt Palettes.
• D. Create a Gantt Action to highlight.

Answer: C

Explanation:
Gantt Palettes allow the dispatcher to color code service appointments based on any field value, such as revenue or priority. References:https://help.salesforce.com/s/articleView?id=sf.fs_gantt_palettes.htm&type=5

NEW QUESTION # 33
Service appointments in a "cannot complete" status mayindicate that an
additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which twoitems should the consultant recommend to meet the requirement?
Choose 2 answers

• A. Ensure that status transitions are configured to prevent the update from "cannotcomplete" to "none'.
• B. Define "cannot complete" as a pinned status for scheduling and optimization services.
• C. Define "cannot complete" as a pinned status for auto-dispatch services.
• D. Ensure that status transition are configured to allow the status update from "cannotcomplete" to
  "scheduled".

Answer: A,B

Explanation:
Pinned statuses prevent service appointments from being rescheduled or unscheduled by scheduling and optimizationservices3. Status transitions define the valid status changes for service appointments based on business rules. References: 3 https://help.salesforce.com/s/articleView?id=sf.fs_pinned_statuses.
htm&type=5https://help.salesforce.com/s/articleView?id=sf.fs_status_transitions.htm&type=5

NEW QUESTION # 34
Universal Containers has customers who have previously negotiated pricing on some products.
Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders?

• A. Create customer-specific Price Books and add all products as Price Book Entries.
• B. Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.
• C. Utilize a custom Global Price Book and add all products as Price Book Entries.
• D. Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.

Answer: D

Explanation:
This option allows applying different prices for the same product based on the customer agreement, and avoids duplicating products that have standard prices. References:https://help.salesforce.com/s/articleView?
id=sf.fs_price_books.htm&type=5

NEW QUESTION # 35
Universal Containers wants to ensure that Service Appointments are only assigned toActive Resources.
Which configuration should a Consultant recommend for the Scheduling Policy?

• A. Match Fields
• B. Match Boolean
• C. Required Resources.
• D. Preferred Resources

Answer: B

Explanation:
Match Boolean is an optimization criterion that prioritizes matching service appointments with resources based on boolean fields such as certifications or preferences[139]. Using Match Boolean in the Scheduling Policy would allow Universal Containers to ensure that Service Appointments are only assigned to Active Resources bycreating a boolean field on the service resource object such as Active Resource and setting it to true or false depending on their status. Match Fields is an optimization criterion that prioritizes matching service appointments with resources based on fields such as skills or territories[140]. Preferred Resources is an optimization criterion that prioritizes assigning service appointments to resources who have previously completed similar work orders or who are preferred by customers[141]. Required Resources is an optimization criterion that prioritizes assigning service appointments to resources who are explicitly required by customers or dispatchers[142]. References: https://help.salesforce.com/s/articleView?id=sf.
fs_scheduling_policies_optimization_criteria_match_boolean.htm&type=5https://help.salesforce.com/s
/articleView?id=sf.fs_scheduling_policies_optimization_criteria_match_fields.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.fs_scheduling_policies_optimization_criteria_preferred_resources.
htm&type=5https://help.salesforce.com/s/articleView?id=sf.
fs_scheduling_policies_optimization_criteria_required_resources.htm&type=5

NEW QUESTION # 36
An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book.
Which solution should a Consultant recommend so the agent can meet this requirement?

• A. Create one Work Order andoverride the price on Work Order Line Items for products on the Preferred Price Book.
• B. Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.
• C. Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.
• D. Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.

Answer: A

Explanation:
A Work Order can have only one Price Book associated with it, which is determined by the Price Book selected on the Work Type. To use products from different Price Books on the same Work Order, the price on Work Order Line Items for products on other Price Books can be overridden manually or by using automation tools such as Process Builder or Apex triggers. Creating one Work Order for each Price Book or using Work Types to assign Price Books to each Work Order Line Item would not allow using products from different Price Books on thesame Work Order. References: https://help.salesforce.com/s/articleView?id=sf.
fs_work_orders.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_types.
htm&type=5https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5

NEW QUESTION # 37
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