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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. How should an organization prioritize incidents?

A) Create an order of incidents based on the dates and times when they were logged
B) Assess the availability of the appropriate support team
C) Ask the user for their preferred resolution timeframe
D) Use an agreed classification which is based on the business impact of the incident

2. Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?

A) Continual improvement
B) Service level management
C) Service desk
D) Change enablement

3. Identify the missing words in the following sentence:
The 'incident management' practice should maintain [?] for logging and managing incidents.

A) detailed procedures
B) a dedicated team
C) a value chain activity
D) a formal process

4. Staff in an IT organization are very busy, mostly carrying out tasks that add little or no value to the organization or its customers. Which guiding principle recommends that the unnecessary work should be eliminated?

A) Progress iteratively with feedback
B) Start where you are
C) Keep it simple and practical
D) Think and work holistically

5. Which describes the utility of a service?

A) A service that increases constraints on the consumer
B) A service that is fit for use
C) A service that supports the performance of the consumer
D) A service that meets its service level targets

Solutions: