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EXIN ITIL 4 Foundation Sample Questions:

1. What is a definition of a service improvement plan (SIP)?

A) A formal plan to implement improvements to a customer's business processes
B) An input from availability management to service level management, detailing the service design plan
C) A formal plan to implement improvements to a service or process
D) An input from financial management for IT services to service level management, detailing the budget plan

2. What is typically needed to assign complex incidents to support groups?

A) The incident category
B) The incident priority
C) A self-help tool
D) A change schedule

3. Which statement about outcomes is CORRECT?

A) Outcomes are one or more services that fulfill the needs of a service consumer
B) Helping service consumers achieve outcomes reduces service provider costs
C) Outcomes help service consumers achieve outputs
D) Service providers help service consumers achieve outcomes

4. Which is a supplier category?

A) Commodity
B) Resource
C) Customer
D) Technical

5. Which term is used to describe the prediction and control of income and expenditure within an organization?

A) Charging
B) Accounting
C) Governance
D) Budgeting

Solutions: