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EXIN ITIL 4 Foundation Sample Questions:

1. What can be used to help determine the impact level of a problem?

A) Definitive media library (DML)
B) Standard operating procedures (SOP)
C) Statement of requirements (SOR)
D) Configuration management system (CMS)

2. Which is a supplier category?

A) Commodity
B) Resource
C) Customer
D) Technical

3. Which practice owns and manages issues, queries and requests from users?

A) Incident management
B) Problem management
C) Change control
D) Service desk

4. Which statement about the 'four Ps' of service design is CORRECT?

A) Processes refers to skill and training
B) Products refers to producers and metrics
C) Partners refers to suppliers and vendors
D) People refers to technology and tools

5. What are the ITIL guiding principles used for?

A) To ensure that an organization's performance continually meets stakeholders' expectations
B) To direct and control an organization
C) To identify activities that an organization must perform in order to deliver a valuable service
D) To help an organization make good decisions

Solutions: