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EXIN ITIL 4 Foundation Sample Questions:

1. Identify the missing word in the following sentence.
The purpose of the supplier management practice is to ensure that the organization's suppliers and their [?] are managed appropriately to support the seamless provision of quality products and services.

A) users
B) value
C) costs
D) performances

2. Which statement about a 'continual improvement register' is CORRECT?

A) There should only be one for the whole organization
B) It should be used to capture user demand
C) It should be re-prioritized as ideas are documented
D) It should be managed at the senior level of the organization

3. What is defined as a cause, or potential cause, of one or more incidents?

A) Change
B) Event
C) Known error
D) Problem

4. Which practice has a purpose that includes aligning the organization's practices and services with changing business needs?

A) Continual improvement
B) Service configuration management
C) Service level management
D) Relationship management

5. What should a release policy include?

A) The roles and responsibilities for incident and problem resolution
B) The process owner and process manager for each type of release
C) The naming convention for all configuration items (CI) recorded in the configuration management system (CMS)
D) The naming convention and expected frequency of each type of release

Solutions: