Failing the 1Z0-1038 exam means paying the full registration fee again. A focused run through the 72 Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials practice questions at Actual4Exams is a far cheaper way to walk into the testing center prepared.
Oracle 1Z0-1038 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials |
| Exam Number: | 1Z0-1038 |
| Exam Price: | $245 USD |
| Passing Score: | 63% |
| Available Languages: | English |
| Exam Format: | Multiple Select, Multiple Choice |
| Exam Duration: | 120 minutes |
| Real Exam Qty: | 65 |
| Certificate Validity Period: | 18 months |
| Recommended Training: | Oracle Cross-Channel Contact Center Cloud 2019 Implementation Training |
| Exam Registration: | Oracle University Registration Pearson VUE Scheduling |
| Sample Questions: |  |
| Exam Way: | Online proctored or Onsite at Pearson VUE test centers |
| Pre Condition: | No formal prerequisites; hands-on experience with Oracle Service Cloud recommended |
| Official Syllabus URL: | https://education.oracle.com/oracle-cross-channel-contact-center-cloud-2019-implementation-essentials/pexam_1Z0-1038 |
Oracle 1Z0-1038 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Console Core Features and Access | 20% | - Manage console access and security profiles - Perform initial setup and agent desktop configuration - Set up navigation, permissions, and user accounts |
| Service Cloud Products and Services | 20% | - Configure Service Level Agreements - Create queues, assignments, and application menus - Explain Service Cloud core products and services - Describe core business objects and configuration settings |
| Processes between Customers and Agents | 25% | - Configure chat, cobrowse, and mailboxes - Generate outreach and feedback campaigns - Configure advanced routing and international data support - Set up agent assistance and guided assistants |
| Service Cloud User Interface and Processes | 25% | - Create business rules and enhanced business rules - Use standard text, variables, and message bases - Implement UI modifications and automation using workspaces - Configure Products, Categories, and Dispositions |
| Reports and Extensions | 10% | - Describe Service Cloud Analytics - Configure console add-ins and extensions - Customize, share, and schedule reports |
1Z0-1038 Exam FAQ: What Candidates Ask About Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials
The 1Z0-1038 exam, officially known as Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials, is the Oracle test that leads to the Oracle Cross-Channel Contact Center Cloud 2019 Certified Implementation Specialist certification at the Implementation Specialist level. Passing it validates the skills employers expect from a certified professional.
The 1Z0-1038 exam contains 65 questions, and you have 120 minutes to complete them. Work out your per-question pace before test day, and flag slow items instead of stalling on them — time pressure, not knowledge, sinks many first attempts. Timed mock exams in the Actual4Exams test engines are the most reliable way to build that rhythm.
The passing score for the 1Z0-1038 exam is 63%, and the official registration fee is $245 USD. If you miss the mark, a retake means paying the full fee again, so book your seat only when you are ready. A practical benchmark: score consistently above the passing line on timed practice tests before scheduling the real exam.
No formal prerequisites; hands-on experience with Oracle Service Cloud recommended
Entry requirements can change, so confirm the latest conditions on the official exam page: https://education.oracle.com/oracle-cross-channel-contact-center-cloud-2019-implementation-essentials/pexam_1Z0-1038.
You can book the 1Z0-1038 exam through the official registration channels below:
Exam delivery: Online proctored or Onsite at Pearson VUE test centers. Seats at popular test centers fill quickly, so schedule early once your preparation is on track.
Oracle recommends the following training options for Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials candidates:
Pair any course with the 72 practice questions from Actual4Exams to measure how ready you really are before paying the exam fee.
Yes. A free PDF demo of the Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials questions is available, so you can check the question style and answer quality before you pay. Every purchase also includes 365 days of free updates, and if the product expires you can renew the update service at a 50% discount from your member zone.
If you take the corresponding 1Z0-1038 exam within 60 days of purchase and do not pass, you can apply for a full refund under the 100% Money Back Guarantee: submit a scan of your enrollment slip and your official Score Report (PDF) within 2 days of the exam date, and the claim is processed within 7 days. Attempts made within 3 days of purchase, downloads without an actual exam attempt, free materials, and expired orders are not eligible, and the candidate name must match the payer name. Prefer new material instead of a refund? You can exchange your purchase for two free products of equal value and keep the update service on your original product. As for delivery, the files are available for instant download and are also emailed to you within one minute of payment — if nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you can install the product on.
The official Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials outline is organized into 5 domains. The first three are:
- Processes between Customers and Agents — 25% of the exam
- Service Console Core Features and Access — 20% of the exam
- Service Cloud Products and Services — 20% of the exam
See the complete exam topics section above for the full outline and the weighting of every domain.
Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials Sample Questions:
Question 1
Which two components can be edited in a standard report?
A. Non-selectable filters
B. Graphs
C. Permissions
D. Schedules
E. Column headings
F. Report headings
Question 2
The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?
A. Because the system default is 15 minutes, it cannot be changed.
B. You can change the default value to 60 minutes by using Site Configuration > Session Timeout.
C. You can change the default value to 60 minutes by using File > Options > Session Expiration.
D. You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
Question 3
In which two scenarios would you use multiple interfaces?
A. When your business operates in different lines of business
B. When you need multiple channels enabled such as email, chat, and web self-service
C. When new business processes need to be supported other than the standard contact center
D. When multiple languages need to be supported
E. When your portal needs the support of different channels for login
Question 4
You make some changes to your message template and deploy it globally, but the deployed status continues to show as pending.
What would you do to resolve this?
A. Validate the template.
B. Accept the changes.
C. Enable the global template.
D. Save the deployment.
Question 5
You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?
A. You need to use the export and import option.
B. You need to re-create the message template across the multiple interfaces.
C. You need to copy and paste the source code across the multiple interfaces.
D. The change is reflected across all interfaces by default.
Solutions:
| Question 1 Answer: C,D | Question 2 Answer: D | Question 3 Answer: A,D | Question 4 Answer: D | Question 5 Answer: C |
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