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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which four view modes are available in the Report Editor?

A) Design View
B) Data Set View
C) Report View
D) Graphical View
E) Database View
F) Layout View

2. Which two types of joins are available in analytics?

A) Intersection
B) Internal
C) Outer LTD) External
D) Inner
E) Peripheral

3. Which three functions are not part of the math group of functions?

A) ceiling
B) lower
C) to_number
D) round
E) truncate
F) length
G) power
H) floor
I) bitand
J) rand

4. You make some changes to your message template and deploy it globally, but the deployed status continues to show as pending.
What would you do to resolve this?

A) Validate the template.
B) Accept the changes.
C) Enable the global template.
D) Save the deployment.

5. Which option should you use to create or configure queues?

A) Configuration > Application Appearance > Customizable Menus > Custom Menus
B) Configuration > Application Appearance >Customizable Menus > System Menus
C) Configuration > Site Configuration > Configuration Settings
D) Configuration > Site Configuration > Message Bases

Solutions: