From a free demo to 2026 updates and a 60-day money back guarantee, Actual4Exams covers the full 1z0-981 preparation journey. Get the 73 Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials practice questions in PDF, desktop, or online format and study on your own terms.
Oracle 1z0-981 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials |
| Exam Number: | 1Z0-981 |
| Available Languages: | English |
| Certificate Validity Period: | Retired / No longer actively offered (historical Oracle certification) |
| Exam Duration: | 120 minutes |
| Passing Score: | 65-70% |
| Real Exam Qty: | 60-70 |
| Exam Price: | USD 245 |
| Exam Format: | Multiple Response, Multiple Choice |
| Related Certifications: | Oracle CX Cloud Service Certification Oracle Customer Experience Cloud Certification |
| Recommended Training: | Oracle CX Cloud Training |
| Exam Registration: | Oracle Certification Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored or testing center (Oracle Testing Center / Pearson VUE depending on region and availability at time of offering) |
| Pre Condition: | No strict prerequisite officially required; recommended familiarity with Oracle CX Cloud Service and contact center operations. |
| Official Syllabus URL: | https://education.oracle.com/ |
Oracle 1z0-981 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Routing and Work Distribution | - Routing rules and policies
|
| Cross-Channel Contact Center Fundamentals | - Contact center architecture and components
|
| System Configuration and Administration | - Platform setup
|
| Integration and Extensibility | - External system integration
|
| Reporting and Analytics | - Historical reporting
|
1z0-981 Exam FAQ: What Candidates Ask About Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials
The 1z0-981 exam, officially known as Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials, is the Oracle test that leads to the Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials certification at the Professional level. Passing it validates the skills employers expect from a certified professional. It is also associated with related credentials such as Oracle CX Cloud Service Certification, Oracle Customer Experience Cloud Certification.
The 1z0-981 exam contains 60-70 questions, and you have 120 minutes to complete them. Work out your per-question pace before test day, and flag slow items instead of stalling on them — time pressure, not knowledge, sinks many first attempts. Timed mock exams in the Actual4Exams test engines are the most reliable way to build that rhythm.
The passing score for the 1z0-981 exam is 65-70%, and the official registration fee is USD 245. If you miss the mark, a retake means paying the full fee again, so book your seat only when you are ready. A practical benchmark: score consistently above the passing line on timed practice tests before scheduling the real exam.
No strict prerequisite officially required; recommended familiarity with Oracle CX Cloud Service and contact center operations.
Entry requirements can change, so confirm the latest conditions on the official exam page: https://education.oracle.com/.
You can book the 1z0-981 exam through the official registration channels below:
Exam delivery: Online proctored or testing center (Oracle Testing Center / Pearson VUE depending on region and availability at time of offering). Seats at popular test centers fill quickly, so schedule early once your preparation is on track.
Oracle recommends the following training options for Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials candidates:
Pair any course with the 73 practice questions from Actual4Exams to measure how ready you really are before paying the exam fee.
Yes. A free PDF demo of the Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials questions is available, so you can check the question style and answer quality before you pay. Every purchase also includes 365 days of free updates, and if the product expires you can renew the update service at a 50% discount from your member zone.
If you take the corresponding 1z0-981 exam within 60 days of purchase and do not pass, you can apply for a full refund under the 100% Money Back Guarantee: submit a scan of your enrollment slip and your official Score Report (PDF) within 2 days of the exam date, and the claim is processed within 7 days. Attempts made within 3 days of purchase, downloads without an actual exam attempt, free materials, and expired orders are not eligible, and the candidate name must match the payer name. Prefer new material instead of a refund? You can exchange your purchase for two free products of equal value and keep the update service on your original product. As for delivery, the files are available for instant download and are also emailed to you within one minute of payment — if nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you can install the product on.
The official Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials outline is organized into 5 domains. The first three are:
- Integration and Extensibility
- Cross-Channel Contact Center Fundamentals
- Reporting and Analytics
See the complete exam topics section above for the full outline and the weighting of every domain.
Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:
Question 1
Which two statements are true about Oracle Service Cloud accelerators?
A. Oracle provides support for all accelerators.
B. They
are available at http://www.oracle.com/technetwork.
C. They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
D. They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
E. The source files for all listed accelerators are available for download.
Question 2
Which four view modes are available in the Report Editor?
A. Design View
B. Data Set View
C. Report View
D. Graphical View
E. Database View
F. Layout View
Question 3
An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?
A. Agents will get incidents only from the ql queue.
B. Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.
C. Agents can use the Fill Inbox functionality to select any of the three queues.
D. Agents cannot use the Fill Inbox functionality because the pull policy is manual.
Question 4
Which statement correctly differentiates between a bulk operation and a batch operation?
A. A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.
B. A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.
C. A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.
D. A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.
Question 5
Which is a sample object query?
A. SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;
B. SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';
C. SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' AND
Contact.Address.City='Bozeman';
D. SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;
Solutions:
| Question 1 Answer: C,D | Question 2 Answer: A,B,C,F | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: C |
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