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Oracle 1z0-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.

A) The column name contains a punctuation.
B) The column name starts with a lowercase alphabet.
C) The column name contains an underscore.
D) The column name starts with a number.
E) The column name contains a dollar symbol.
F) The column name contains a space.

2. Which four types are used by incidents queues?

A) Round Robin (Logged In)
B) LIFO
C) FIFO
D) Round Robin (All)
E) Quick
F) Advanced Routing
G) Standard

3. An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?

A) Configuration settings
B) SLAs
C) Workspace rules
D) Profile workspace assignment
E) Profile functional permissions
F) Profile navigation assignment

4. Which is an invalid data type?

A) Text field
B) Radio
C) Menu
D) Integer
E) Date/time
F) Float
G) Text area

5. What would you use for repetitive text with a single point of maintenance for any changes to the text?

A) Variable
B) Custom object field
C) Custom field
D) Merge field

Solutions: