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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. What are three required sections for Custom Process Models?

A) Code containing integration with external systems
B) Header
C) Test harness
D) Footer
E) Test script
F) Code containing custom business logic

2. Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?

A) Create a report for the survey scores.
B) Create a polling survey.
C) Schedule the survey on a daily basis.
D) Assign scores to the survey questions and set the status field based on the responses.
E) Write a business rule to reopen the case.
F) Create a transactional survey.

3. Which four view modes are available in the Report Editor?

A) Design View
B) Data Set View
C) Report View
D) Graphical View
E) Database View
F) Layout View

4. How frequently does Oracle release a new version of a product?

A) Every month
B) Once in three months
C) Once in four months
D) Once in six months

5. Which three statements are true about navigation sets?

A) Using navigation sets, you can configure which quick search reports can be seen.
B) The same navigation set can be set for different interfaces.
C) Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.
D) Using navigation sets, you can define what quick links can be seen when navigating File > Link.
E) Using navigation sets, you can define what new objects can be created by using the File menu.
F) Using navigation sets, you can configure whether to show the Home navigation pane or not.

Solutions:

Question # 1 Answer: B,C,F

Question # 2 Answer: D,E,F

Question # 3 Answer: A,B,C,F

Question # 4 Answer: B

Question # 5 Answer: A,B,F