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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which three should you verify if a network connection error is suspected between the Avaya Proactive Contact 5.X server and the PG230RM? (Choose three.)

A) Verify that SWITCHTYPE is set to DIGITAL in /opt/avaya/pds/etc/master.cfg on the Avaya Proactive Contact server.
B) Verify the name (switch1) and IP address for the PG230RM matches between the /etc/hosts onthe AvayaProactiveContact server and in the Network Configuration page on the PG230RM (under the Current Internet Address).
C) Verify that there are four swif_dg processes running on the Avaya Proactive Contact server.
D) Run lanscan and landiag and look for collisions and other errors on the internal network (lan0).
E) Verify you have an active flashing LED light on the front of the ENBC card indicating LAN activity.

2. Which three tasks must be completed for the installation of the server operating system software? (Choose three.)

A) Set the hardware type.
B) Verify the server specifications and software media.
C) Configure the network information.
D) Install Avaya Proactive Contact software
E) Set the date and time.

3. A system operator finds that many records are being released on the system as completion code
04. Which feature should be used to determine if specific lines are having a problem?

A) PIF Report
B) PC Analysis Extract
C) Event Monitor
D) List Distribution

4. A business wants to configure Avaya Proactive Contact 5.0 with Avaya Aura Contact Center for Blending. Which Avaya software is needed?

A) Telephony Server Application Programming Interface (TSAPI)
B) Communication Control Toolkit (CCT)
C) Telephone Application Programming Interface (TAPI)
D) Application Enablement Services (AES)

5. What are two true statements about agent headset connections for agents using the Agent Blend feature in a Service Level domain group? (Choose two.)

A) When acquired, the agent should use their aux buttons on their phone between calls to indicate their current state so the APC will know when they are available to handle additional calls.
B) The agent's headset is connected immediately by the Avaya Proactive Contact (APC.upon initial login through the acquire VDN (acquired).
C) The agent's headset is connected (acquireD.only when the inbound service level of their domaingroup is being met or exceeded.
D) When acquired, if the service level of the Domain Group the agent is associated with is not beingmet, the agent's headset is disconnected (releaseD.with the next record release.
E) when acquired by the APC, the agent will hear different zip tones indicating either they havebeen connected to an inbound call or outbound call.

Solutions: