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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which hardware component is required for a hard dialer Proactive Contact 5.X?

A) TN-744-based Call Classifier Cards version "e" or later
B) Avaya Enhanced Network Bus Controller (ENBC)
C) Avaya Application Enablement Services (AES) 3.1 or later
D) Avaya Communication Manager (CM) 3.1 or later

2. Which two statements describe what the LATELIST/LATEMARK feature does? (Choose two.)

A) Retain the ENTRYDATE field on consecutive day's downloads, and if desired, mark a record un-callable after x days on the system.
B) Copy missing records from the prior day's calling list to the newly downloaded calling list.
C) Retain recall configuration data set on account on consecutive day's download.
D) Retain historical calling statistics for the last five attempts on each phone on consecutive day'sdownloads (e.g. date and time of call and completion code).
E) Mark duplicate records as unable to be called.

3. What are two true statements about agent headset connections for agents using the Agent Blend feature in a Service Level domain group? (Choose two.)

A) When acquired, the agent should use their aux buttons on their phone between calls to indicate their current state so the APC will know when they are available to handle additional calls.
B) The agent's headset is connected immediately by the Avaya Proactive Contact (APC.upon initial login through the acquire VDN (acquired).
C) The agent's headset is connected (acquireD.only when the inbound service level of their domaingroup is being met or exceeded.
D) When acquired, if the service level of the Domain Group the agent is associated with is not beingmet, the agent's headset is disconnected (releaseD.with the next record release.
E) when acquired by the APC, the agent will hear different zip tones indicating either they havebeen connected to an inbound call or outbound call.

4. A system operator needs to configure telephone numbers in 720-435-xxxx to be in the Mountain No Daylight time zone (K). The exhibit shows the current configuration for the 720 area code.
What must the system operator do to make the required changes?

A) Add the area code and prefix "720:435" to K - Mountain No Daylight.
B) Delete "720" from J - Mountain Daylight,then add "720" to K - Mountain NoDaylight.
C) Delete "720" from J - Mountain Daylight, then add "720:435" to K - Mountain No Daylight.
D) Add the area code "720" to K - Mountain No Daylight.
E) Modify time zone designation from J -Mountain Daylight to K - Mountain No Daylight for area code and prefix "720:435".

5. A system operator finds that many records are being released on the system as completion code
04. Which feature should be used to determine if specific lines are having a problem?

A) PIF Report
B) PC Analysis Extract
C) Event Monitor
D) List Distribution

Solutions:

Question # 1 Answer: B

Question # 2 Answer: C,D

Question # 3 Answer: C,D

Question # 4 Answer: A

Question # 5 Answer: B