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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Erlang calculations are used to size contact center resources. Which two types of resources are sized by using Erlang-B? (Choose two.)

A) MTP resources
B) IVR ports
C) agents
D) PSTN gateway trunks

2. In the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model, which WAN configuration is not supported?

A) One WAN link: All traffic is converged on a single MPLS network by using appropriate QoS markings and settings to ensure latency and bandwidth requirements.
B) One MAN or SONET link: All traffic is converted on a single SONET ring network that is designed to automatically reroute if there is a link failure in one direction.
C) Two WAN links: One private network connection and one visible network that is allowed to fail over to the private network if the visible network fails.
D) Three WAN links: One private network connection and two visible networks (highly available) which do not fail over to the private network.

3. In the Cisco Unified Contact Center Enterprise Outbound Option 8.0 SIP Dialer, where does the answering machine detection happen?

A) in the campaign manager on the Logger A server
B) in the Media Routing Peripheral Gateway for the dialer
C) in the dialer process on the Peripheral Gateway
D) in the Cisco Voice Gateway by using digital signal processing (DSP) resources

4. In the Cisco Unified Contact Center Enterprise solution, which CTI option is required to support an integration to drive Siebel agent workflows and provide data to the Siebel application?

A) Cisco Unified Contact Center Enterprise Cisco Agent Desktop Browser Edition with Siebel using the embedded browser option
B) either Cisco Unified Contact Center Enterprise Cisco Agent Desktop or CTI Object Server
C) Cisco Unified Contact Center Enterprise Cisco Agent Desktop with optional keystroke macro integration
D) Cisco Unified Contact Center Enterprise CTI Object Server with the Siebel CRM Connector
E) either Cisco Unified Contact Center Enterprise Cisco Agent Desktop or Cisco Agent Desktop Browser Edition

5. Which two of these are sizing considerations for an IVR Peripheral Gateway for the Cisco Unified Contact Center Enterprise solution 7.5(x)? (Choose two.)

A) An IVR Peripheral Gateway can support a mix of Service Control Interface (SCI) and Call Routing Interface (CRI) across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
B) An IVR Peripheral Gateway can support up to 9,999 sessions or ports across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
C) An IVR Peripheral Gateway can support up to 80 Peripheral Interface Managers (PIMs) coloaded on the same MCS 7845 class server.
D) An IVR Peripheral Gateway can support up to 40 calls per second across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.

Solutions:

Question # 1 Answer: B,D

Question # 2 Answer: B

Question # 3 Answer: D

Question # 4 Answer: D

Question # 5 Answer: A,D