Earning the Avaya IP Office™ Platform Support Certified credential tells employers you can work with Avaya technologies at a professional level. Prepare for the 78201X exam in 2026 with the 192 expert-prepared practice questions from Actual4Exams.
Avaya 78201X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya IP Office™ Platform Support Certified Exam |
| Exam Number: | 78201X |
| Exam Format: | Scenario-based questions, Multiple choice, Multiple response |
| Certificate Validity Period: | 2 years |
| Exam Price: | $125 USD |
| Real Exam Qty: | 60–65 |
| Related Certifications: | Avaya IP Office™ Platform Implement Certified (ACIS 77201X) |
| Passing Score: | 70% |
| Available Languages: | Spanish, English, Portuguese, Japanese, German, French, Italian |
| Exam Duration: | 90 minutes |
| Recommended Training: | ACSS 3000: Avaya IP Office Platform Support Training |
| Exam Registration: | Pearson VUE Avaya Learning Center |
| Sample Questions: |  |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended 6+ months hands-on experience with IP Office |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 78201X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Feature Configuration and Unified Communications | 20% | - Mobility and remote worker solutions - Voicemail and messaging features - Integration with third-party systems - Call routing and dial plan configuration |
| Troubleshooting and Support | 20% | - Using diagnostic tools and logs - Resolving call quality and service problems - Support resources and escalation process - Diagnosing system and connectivity issues |
| Installation and Initial Configuration | 15% | - Software installation and upgrade - Basic network configuration and connectivity - Hardware installation and setup |
| System Administration and Management | 25% | - Maintenance and update procedures - User, extension and group management - System backup, restore and monitoring - Security settings and access control |
| IP Office Platform Architecture and Components | 20% | - Platform functionality and communication services - Licensing and system capacity - System hardware and software components |
78201X Exam FAQ: What Candidates Ask About Avaya IP Office™ Platform Support Certified
The 78201X exam, officially known as Avaya IP Office™ Platform Support Certified, is the Avaya test that leads to the Avaya IP Office™ Platform Support Certified (ACSS) certification at the Professional level. Passing it validates the skills employers expect from a certified professional. It is also associated with related credentials such as Avaya IP Office™ Platform Implement Certified (ACIS 77201X).
The 78201X exam contains 60–65 questions, and you have 90 minutes to complete them. Work out your per-question pace before test day, and flag slow items instead of stalling on them — time pressure, not knowledge, sinks many first attempts. Timed mock exams in the Actual4Exams test engines are the most reliable way to build that rhythm.
The passing score for the 78201X exam is 70%, and the official registration fee is $125 USD. If you miss the mark, a retake means paying the full fee again, so book your seat only when you are ready. A practical benchmark: score consistently above the passing line on timed practice tests before scheduling the real exam.
No mandatory prerequisites; recommended 6+ months hands-on experience with IP Office
Entry requirements can change, so confirm the latest conditions on the official exam page: https://www.avaya-learning.com/.
You can book the 78201X exam through the official registration channels below:
Exam delivery: Online proctored or onsite at Pearson VUE test centers. Seats at popular test centers fill quickly, so schedule early once your preparation is on track.
Avaya recommends the following training options for Avaya IP Office™ Platform Support Certified candidates:
Pair any course with the 192 practice questions from Actual4Exams to measure how ready you really are before paying the exam fee.
Yes. A free PDF demo of the Avaya IP Office™ Platform Support Certified questions is available, so you can check the question style and answer quality before you pay. Every purchase also includes 365 days of free updates, and if the product expires you can renew the update service at a 50% discount from your member zone.
If you take the corresponding 78201X exam within 60 days of purchase and do not pass, you can apply for a full refund under the 100% Money Back Guarantee: submit a scan of your enrollment slip and your official Score Report (PDF) within 2 days of the exam date, and the claim is processed within 7 days. Attempts made within 3 days of purchase, downloads without an actual exam attempt, free materials, and expired orders are not eligible, and the candidate name must match the payer name. Prefer new material instead of a refund? You can exchange your purchase for two free products of equal value and keep the update service on your original product. As for delivery, the files are available for instant download and are also emailed to you within one minute of payment — if nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you can install the product on.
The official Avaya IP Office™ Platform Support Certified outline is organized into 5 domains. The first three are:
- System Administration and Management — 25% of the exam
- Installation and Initial Configuration — 15% of the exam
- Feature Configuration and Unified Communications — 20% of the exam
See the complete exam topics section above for the full outline and the weighting of every domain.
Avaya IP Office™ Platform Support Certified Sample Questions:
There is a recommended order to powering up the Avaya IP Office 500V2.
Why is the first step to power up the expansion modules before powering up the control unit?
- A. All expansion units need to be powered for the control unit to discover them.
- B. The configuration files from the expansion units SD cards need to be loaded before the control unit is started.
- C. It is easier to start with the expansion unit at the top and then work your way down.
- D. The expansion units take longer to power up.
Correct Answer: A 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
During an installation of Server Edition, the main Avaya IP Office service as well as Voicemail Pro and one-X Portal are installed. After the installation these services should be running.
Which two are used to check that these services are running? (Choose two.)
- A. Security Administrator
- B. Manager Application
- C. Web Manager: https://<server IP address>:7070/
- D. Web Control: https://<server IP address>:7071/
Correct Answer: C,D 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
When upgrading from a release pre-11.1 to 11.1 or later, which Avaya IP Office platform is not affected by the change from CentOS6 to CentOS7?
- A. Virtualized Avaya IP Office servers
- B. Avaya IP Office 500V2 control unit
- C. UCM
- D. PC based Avaya IP Office servers
Correct Answer: B 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
Given an IP Phone that is not working, which of the following is an example of "Top-Down Troubleshooting"?
- A. Check for an indicator light where the IP Phone is connected and listen for a dial tone.
- B. Replace the patch cord of the IP Phone, and if it boots up, make a call.
- C. Attempt to ping the IP Phone and make a call if the ping is successful.
- D. Validate that the gateway IP address is present in the IP Phone configuration.
Correct Answer: A 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
Which method can be used to add new users to a Server Edition in Select mode?
- A. LMS
- B. Outlook Pluqin
- C. Duplicate User
- D. LDAP
Correct Answer: D 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
No help, Full refund!
Actual4Exams confidently stands behind all its offerings by giving Unconditional "No help, Full refund" Guarantee. Since the time our operations started we have never seen people report failure in the Avaya 78201X exam after using our products. With this feedback we can assure you of the benefits that you will get from our products and the high probability of clearing the 78201X exam.
We still understand the effort, time, and money you will invest in preparing for your certification exam, which makes failure in the Avaya 78201X exam really painful and disappointing. Although we cannot reduce your pain and disappointment but we can certainly share with you the financial loss.
This means that if due to any reason you are not able to pass the 78201X actual exam even after using our product, we will reimburse the full amount you spent on our products. you just need to mail us your score report along with your account information to address listed below within 7 days after your unqualified certificate came out.
