Here is a piece of math most 78201X candidates learn too late: the study material costs a fraction of one retake. The Avaya IP Office™ Platform Support Certified practice questions at Actual4Exams, 192 of them, exist so that your first exam fee is your only exam fee.
Avaya 78201X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya IP Office™ Platform Support Certified Exam |
| Exam Number: | 78201X |
| Available Languages: | French, Japanese, Portuguese, German, English, Spanish, Italian |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 60–65 |
| Related Certifications: | Avaya IP Office™ Platform Implement Certified (ACIS 77201X) |
| Passing Score: | 70% |
| Exam Format: | Multiple response, Scenario-based questions, Multiple choice |
| Exam Price: | $125 USD |
| Recommended Training: | ACSS 3000: Avaya IP Office Platform Support Training |
| Exam Registration: | Pearson VUE Avaya Learning Center |
| Sample Questions: |  |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended 6+ months hands-on experience with IP Office |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 78201X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Initial Configuration | 15% | - Software installation and upgrade - Hardware installation and setup - Basic network configuration and connectivity |
| Topic 2: IP Office Platform Architecture and Components | 20% | - Platform functionality and communication services - System hardware and software components - Licensing and system capacity |
| Topic 3: System Administration and Management | 25% | - System backup, restore and monitoring - User, extension and group management - Maintenance and update procedures - Security settings and access control |
| Topic 4: Troubleshooting and Support | 20% | - Support resources and escalation process - Resolving call quality and service problems - Using diagnostic tools and logs - Diagnosing system and connectivity issues |
| Topic 5: Feature Configuration and Unified Communications | 20% | - Voicemail and messaging features - Mobility and remote worker solutions - Call routing and dial plan configuration - Integration with third-party systems |
FAQ: Preparing for Avaya IP Office™ Platform Support Certified the Smart Way
Avaya IP Office™ Platform Support Certified is an official exam run by Avaya under exam code 78201X. Passing it awards the Avaya IP Office™ Platform Support Certified (ACSS) certification, which sits at the Professional tier. It also counts toward related credentials such as Avaya IP Office™ Platform Implement Certified (ACIS 77201X). Certified professionals remain in shorter supply than the market wants, which is precisely why this exam keeps showing up in conversations about better roles and better pay.
The Avaya IP Office™ Platform Support Certified exam gives you 90 minutes to work through 60–65 questions. That is a tight ratio, and it punishes candidates who get emotionally attached to any single item. The fix is mechanical: answer what you know, flag what you do not, and keep moving. A few full-length timed runs in the Actual4Exams test engine, with its randomized question order, will calibrate your pace far better than untimed reading ever could.
The official fee for Avaya IP Office™ Platform Support Certified is $125 USD, and 70% is what passing takes. The uncomfortable part: retakes cost the full $125 USD again, which makes preparation the cheapest line item in this whole project. Before booking, put yourself through repeated scored sessions with the Actual4Exams practice tests and compare results over time; a stable margin above the passing line, not a single lucky run, is when you are ready.
No mandatory prerequisites; recommended 6+ months hands-on experience with IP Office
Vendor rules do get revised, so treat this as your starting point and confirm the current eligibility details before booking via the official exam page.
Avaya IP Office™ Platform Support Certified registration runs through these official channels.
Worth noting when you schedule: the exam is delivered Online proctored or onsite at Pearson VUE test centers.
Yes, Avaya points Avaya IP Office™ Platform Support Certified candidates toward the following training.
Whatever course you choose, close the loop with question practice: the 192 items in the Actual4Exams 78201X package convert course knowledge into exam-day scoring ability.
It is. Actual4Exams publishes a free PDF demo of the Avaya IP Office™ Platform Support Certified material, so the product can prove itself before you pay. Your purchase then comes with 365 days of free updates, and once that period ends, extending the update service costs 50% of the regular price. The test engine software itself is verified malware-free and safe to install.
Actual4Exams stands behind the product with a 100% money-back guarantee under defined conditions. If you take the Avaya IP Office™ Platform Support Certified exam within 60 days of purchase and fail, you qualify for a full refund, provided the exam corresponds to your product. Sitting the exam within 3 days of purchase does not qualify, and neither do unused downloads, free materials, or expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are resolved within 7 days. You may also choose an exchange instead of a refund: two other exam products of equal value, free, with the update service on your original purchase retained.
Delivery takes about a minute. Files unlock for instant download at payment and are emailed to you automatically; if 2 hours pass with nothing received, check spam and contact customer service. There is no installation limit, so the test engine can live on every device you own, phone included.
Avaya IP Office™ Platform Support Certified breaks down into 5 official domains, led by System Administration and Management (25%), Installation and Initial Configuration (15%), and IP Office Platform Architecture and Components (20%). You will find the full topic-by-topic outline above on this page; use the weightings to budget your study hours where they pay back the most.
Avaya IP Office™ Platform Support Certified Sample Questions:
Which application is utilized for upgrading IP Office Server Edition?
- A. Linux Command Line Interface
- B. Manager Application
- C. System Status Application
- D. Web Manager
Correct Answer: B 🗳️
When monitoring the IP Office system using the System Status Application (SSA), which of the following information is NOT displayed by default?
- A. The CPU and memory utilization of the IP Office system.
- B. The number of active calls and the call status on the IP Office system.
- C. The current time and date of the IP Office system.
- D. The software version and patch level of the IP Office system.
Correct Answer: A 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
When implementing a fully integrated multi-site network using only IP500 control units, which license is required to be on all sites to ensure messaging capabilities?
- A. IP500 IP Office Multi-Site Network
- B. Preferred Edition - Messaging
- C. Advanced Small Community Networking
- D. IP500 Voice Networking Channels
Correct Answer: B 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
A company with 500 users has a single IP Office Server Edition providing telephony, presence and Instant Messaging, UMS, Conferencing, and Mobility support. They are acquiring a remote company with 400 users. They want to ensure all IP Office features are available to everyone and maintain Avaya support.
What is the minimum hardware requirement to achieve this?
- A. IP Office Server Edition with added software licenses
- B. IP Office Cloud Edition with added hardware resources
- C. IP Office Server Edition with additional hardware resources
- D. IP Office Cloud Edition with added software licenses
Correct Answer: C 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
A customer wants to ensure that a warning message is heard by the participants of the call when call recording is enabled.
To enable this warning message, which setting needs to be set?
- A. In the Manager application, go to the system settings and enable "Play advice on Call Recording' on the Voicemail tab.
- B. From the Web Manager, go to Applications > Media Manager and enable 'Play advice on Call Recording'.
- C. Edit the applicable user on either the Manager Application or the Web Manager, and enable 'Play advice on Call Recording' on the Voice Recording tab.
- D. From the Voicemail Pro Client go to Administration > Preferences > General and enable Play advice on Call Recording' on the General tab
Correct Answer: C 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
No help, Full refund!
Actual4Exams confidently stands behind all its offerings by giving Unconditional "No help, Full refund" Guarantee. Since the time our operations started we have never seen people report failure in the Avaya 78201X exam after using our products. With this feedback we can assure you of the benefits that you will get from our products and the high probability of clearing the 78201X exam.
We still understand the effort, time, and money you will invest in preparing for your certification exam, which makes failure in the Avaya 78201X exam really painful and disappointing. Although we cannot reduce your pain and disappointment but we can certainly share with you the financial loss.
This means that if due to any reason you are not able to pass the 78201X actual exam even after using our product, we will reimburse the full amount you spent on our products. you just need to mail us your score report along with your account information to address listed below within 7 days after your unqualified certificate came out.
