Earning the Nortel NCSS-Contact Center RIS.6.0 Application Developer credential tells employers you can work with Nortel technologies at a professional level. Prepare for the 920-167 exam in 2026 with the 60 expert-prepared practice questions from Actual4Exams.
Nortel 920-167 Exam Overview:
| Certification Vendor: | Nortel Networks |
|---|---|
| Exam Name: | Nortel NCSS Contact Center RIS 6.0 Application Developer |
| Exam Number: | 920-167 |
| Related Certifications: | Nortel NCSS Contact Center certification track |
| Available Languages: | English |
| Exam Format: | Multiple choice |
| Sample Questions: |  |
| Exam Way: | Delivery method historically via authorized testing centers (vendor exam program; currently retired/archived). |
| Pre Condition: | No officially documented prerequisites available; related Nortel Contact Center experience recommended. |
Nortel 920-167 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Configuration and Administration | - User and service management - System configuration procedures |
| Topic 2: Troubleshooting and Maintenance | - Diagnosing application issues - Performance monitoring and optimization |
| Topic 3: Application Development | - Integration with contact center services - Scripting and customization in RIS environment |
| Topic 4: Contact Center RIS 6.0 Architecture | - System components and architecture overview - Call flow and routing fundamentals |
Nortel NCSS-Contact Center RIS.6.0 Application Developer (920-167) — Questions Candidates Actually Ask
The 920-167 exam, officially known as Nortel NCSS-Contact Center RIS.6.0 Application Developer, is the Nortel test that leads to the Nortel NCSS Contact Center RIS 6.0 Application Developer certification. Passing it validates the skills employers expect from a certified professional. It is also associated with related credentials such as Nortel NCSS Contact Center certification track.
No officially documented prerequisites available; related Nortel Contact Center experience recommended.
Yes. A free PDF demo of the Nortel NCSS-Contact Center RIS.6.0 Application Developer questions is available, so you can check the question style and answer quality before you pay. Every purchase also includes 365 days of free updates, and if the product expires you can renew the update service at a 50% discount from your member zone.
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The official Nortel NCSS-Contact Center RIS.6.0 Application Developer outline is organized into 4 domains. The first three are:
- Contact Center RIS 6.0 Architecture
- Configuration and Administration
- Troubleshooting and Maintenance
See the complete exam topics section above for the full outline and the weighting of every domain.
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