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Salesforce AP-209 Exam Syllabus Topics:
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Reference: https://trailheadacademy.salesforce.com/certificate/exam-advanced-field-service-ap---AP-209
Salesforce Advanced Field Service Accredited Professional Sample Questions:
Universal Containers services customers in the public sector. When technicians are needed for repair jobs in government buildings, it is crucial that only technicians with the relevant security badge are selected for the job.
Which two configuration options can a consultant recommend to achieve the business requirement?
- A. Create an Apex Trigger that deletes 'Assigned Resources' that are not defined as 'Required Resources' for the Account
- B. Include the 'Match Boolean' Work Rule in the relevant Scheduling Policies
- C. Use time-phased skills in order to ensure that only resources with security badges can perform the job
- D. Include the 'Extended Match' Work Rule in the relevant Scheduling Policies
- E. Create 'Resource Preferences' of Type 'Required' for Accounts that require specific Service Resources
Correct Answer: B,D 🗳️
An admin notices that an org currently has a large number of qualified candidates per Service Appointment.
How can the admin reduce the number of candidates per appointment in order to improve optimization quality?
- A. The admin should move some of the resources to a different Service Territory with fewer resources; alternatively, create a new Service Territory and assign it resources
- B. The admin should log a support case, as the system should be able to handle this amount of qualified candidates
- C. The admin should reduce the number of available candidates for each appointment by adding additional Work Rules, starting with the 'Match Territory', 'Working Territories', 'Maximum Travel From Home' and 'Extended Match' Work Rules in case they are not already applied
- D. The admin should use database Service Objectives such as 'Minimize Travel', 'Resource Priority' and
'Resource Preferences'
Correct Answer: C 🗳️
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What should a consultant recommend to help a customer with their initiative to reduce their carbon footprint?
- A. Remove the 'ASAP' Service Objective.
- B. Give 'Minimize Travel' Service Objective the highest weight.
- C. Add the 'Maximum Travel from Home' Work Rule.
- D. Remove the 'Match Location' Work Rule.
Correct Answer: B 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
What should a consultant recommend to a customer who wants to equip their field techs with access to helpful information while in the field?
- A. Knowledge on Work Orders
- B. Custom Links on Work Orders
- C. Attachments on Cases
- D. Knowledge on Cases
Correct Answer: A 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
Universal Containers is currently using the 'Resource Efficiency' feature in Field Service. The estimated duration for a replacement job is one hour, and the efficiency setup is as follows:
X is an expert, 'Efficiency' = 2.00 Y is a technician, 'Efficiency' = 1.00 Z is a junior technician, 'Efficiency' =
0.50
What will be the calculated duration of the Service Appointment when assigned to the different Service Resources?
- A. Estimated duration for X = 120 min, Y = 60 min, Z = 30 min
- B. Estimated duration for X = 30 min, Y = 60 min, Z = 90 min
- C. Estimated duration for X = 30 min, Y = 60 min, Z = 120 min
- D. Estimated duration for X = 60 min, Y = 60 min, Z = 60 min
Correct Answer: C 🗳️
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