Green Energy Solutions would like to become more competitive by providing a better service experience to prospects calling in to request an initial assessment visit.
What should a consultant recommend to the business in order to achieve such a goal?

• A. Reduce the length of the arrival window offered to the customers from 4 hours to 2 hours, taking into consideration that this change might impact the quality of optimization
• B. Increase the length of the arrival window offered to the customer from 4 hours to 8 hours, which gives the customer more flexibility in preparing for the visit
• C. Reduce the length of the arrival window offered to the customers from 4 hours to 2 hours, which will also allow further flexibility when running optimization
• D. Increase the length of the arrival window offered to the customer from 4 hours to 8 hours, as it will ensure that the assessment visit will be completed before the arrival window ends

Green Energy Solution is getting more work for the next 3 weeks. They are engaging a new third-party contractor to help with some work for that time.
What should the admin recommend?

• A. Creating a Capacity Based Resource and deleting it after 3 weeks
• B. Creating a Capacity Based Resource and giving it capacity for the next 3 weeks
• C. Creating a Resource and deleting it after 3 weeks
• D. Creating a Resource and giving it capacity for the next 3 weeks

Green Energy Solutions are trying to forecast the number and type of licenses needed to be purchased to support the following resource structure:
Service Territory A has 2 internal resources and 2 contractors set as capacity-based resources: ABC and XYZ, both represent a contractor company. ABC contracting company has 3 individual resources and XYZ contracting company has 4 individual resources.
What type of Field Service licenses and how many of each should Green Energy Solutions purchase?

• A. 1 Dispatcher, 2 Technicians, and 2 Contractors, plus 7 Contractors (3 for ABC and 4 for XYZ)
• B. 1 Dispatcher, 9 Technicians, and 2 Contractors
• C. 1 Dispatcher, 1 Technician, and 3 Contractors, plus 7 Contractors (3 for ABC and 4 for XYZ)
• D. 2 Dispatchers, 2 Technicians, and 1 Contractor, plus 7 Contractors (3 for ABC and 4 for XYZ)

Universal Containers would like the Service Appointment times that are displayed on the 'Dispatcher Console' to reflect the actual times a field worker starts and completes the work. That way, if they finish early, they might be able to add additional work to the new white space.
What implementation approach should the Field Service consultant recommend?

• A. Create two custom date/time fields to track the original scheduled times. Create a Field Service Mobile flow that will allow a field worker to update the 'Scheduled Start' and 'Actual Start' fields when they change the 'Status' to 'In Progress' and updates the 'Scheduled End' and 'Actual End' fields when they change the 'Status' to 'Completed'. Advise Universal Containers that there could be instances where the
  'Dispatcher Console' will not update right away if the field worker is offline
• B. Create a Service Appointment action for 'Check In' for the field worker to manually update the 'Status',
  'Scheduled Start' and 'Actual Start' fields. Create another Service Appointment action for 'Check Out' for the field worker to manually update the 'Status', 'Scheduled End' and 'Actual End' fields
• C. Create a Field Service Mobile flow that will allow a field worker to update the 'Scheduled Start' and
  'Actual Start' fields when they change the 'Status' to 'In Progress' and updates the 'Scheduled End' and
  'Actual End' fields when they change the 'Status' to 'Completed'
• D. Tell Universal Containers that it is not a best practice to change the 'Scheduled Start' and 'Scheduled End' fields. It would be good for Universal Containers to know what the original 'Scheduled Start' and the original 'Scheduled End' values were and compare them with the 'Actual Start' and 'Actual End' fields for reporting scheduling efficacy

A customer needs to cancel all appointments within a specific area due to climate changes that boosted a bushfire.
How should a consultant recommend implementing this requirement?

• A. Change the priority for the appointments to a low priority and run 'In-Day Optimization'
• B. Draw a polygon on the map for the bushfire area and use the bulk action to 'Unschedule' the appointments
• C. Create a report for the appointments that are located in this area and use a data import tool to change the appointment's status to 'Canceled'
• D. Create a custom list view for the appointments that should be cancelled, select the appointments and use the 'Unschedule' action