Short on study time before your C-TCRM20-71 exam? The 95 practice questions from Actual4Exams focus on the objectives that matter most in the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 test, so every review session counts. Download the PDF and turn spare minutes into real progress.
SAP C-TCRM20-71 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 |
| Exam Number: | C-TCRM20-71 |
| Exam Format: | Multiple response, Multiple choice |
| Exam Duration: | 180 minutes |
| Available Languages: | English |
| Related Certifications: | SAP Certified Application Specialist - SAP CRM SAP Certified Application Associate - SAP CRM |
| Recommended Training: | SAP CRM Fundamentals Training |
| Exam Registration: | SAP Certification Hub |
| Sample Questions: |  |
| Exam Way: | Online proctored or test center exam (via SAP Certification Hub / Pearson VUE depending on region) |
| Pre Condition: | No mandatory prerequisites, but basic knowledge of SAP CRM and business processes is recommended. |
| Official Syllabus URL: | https://training.sap.com/certification/ |
SAP C-TCRM20-71 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP CRM Basics | - CRM business processes - Overview of SAP CRM architecture |
| Topic 2: SAP CRM Web UI | - UI configuration and personalization - Navigation and work centers |
| Topic 3: Reporting and Analytics | - Standard reports in SAP CRM - Analytics tools overview |
| Topic 4: Interaction Center | - Interaction handling - Channel management |
| Topic 5: Service Management | - Service request processing - Case management |
| Topic 6: CRM Middleware and Integration | - Data synchronization - Replication and adapters |
| Topic 7: Sales Management | - Sales cycle in SAP CRM - Opportunity and lead management |
| Topic 8: Master Data Management | - Organizational management - Business partners |
| Topic 9: Marketing | - Campaign management - Segmentation and target groups |
C-TCRM20-71 Exam FAQ: What Candidates Ask About SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1
The C-TCRM20-71 exam, officially known as SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1, is the SAP test that leads to the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 certification at the Associate level. Passing it validates the skills employers expect from a certified professional. It is also associated with related credentials such as SAP Certified Application Associate - SAP CRM, SAP Certified Application Specialist - SAP CRM.
No mandatory prerequisites, but basic knowledge of SAP CRM and business processes is recommended.
Entry requirements can change, so confirm the latest conditions on the official exam page: https://training.sap.com/certification/.
You can book the C-TCRM20-71 exam through the official registration channels below:
Exam delivery: Online proctored or test center exam (via SAP Certification Hub / Pearson VUE depending on region). Seats at popular test centers fill quickly, so schedule early once your preparation is on track.
SAP recommends the following training options for SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 candidates:
Pair any course with the 95 practice questions from Actual4Exams to measure how ready you really are before paying the exam fee.
Yes. A free PDF demo of the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 questions is available, so you can check the question style and answer quality before you pay. Every purchase also includes 365 days of free updates, and if the product expires you can renew the update service at a 50% discount from your member zone.
If you take the corresponding C-TCRM20-71 exam within 60 days of purchase and do not pass, you can apply for a full refund under the 100% Money Back Guarantee: submit a scan of your enrollment slip and your official Score Report (PDF) within 2 days of the exam date, and the claim is processed within 7 days. Attempts made within 3 days of purchase, downloads without an actual exam attempt, free materials, and expired orders are not eligible, and the candidate name must match the payer name. Prefer new material instead of a refund? You can exchange your purchase for two free products of equal value and keep the update service on your original product. As for delivery, the files are available for instant download and are also emailed to you within one minute of payment — if nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you can install the product on.
The official SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 outline is organized into 9 domains. The first three are:
- SAP CRM Basics
- Marketing
- Sales Management
See the complete exam topics section above for the full outline and the weighting of every domain.
SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 Sample Questions:
How can an SAP end user with the role "Sales Professional" generate a report of all the
activities with the status "open"?(Choose two)
- A. Create a new BI interactive dashboard with a BW query.
- B. Create a new interactive report using the application wizard.
- C. Use the search function for activities.
- D. Use the SAP InfoSet in the SAP GUI.
You have decided to utilize the product master concepts to capture some new characteristics by using a new product hierarchy.
Which of the following are steps to enhance a product master in SAP CRM with new fields?(Choose three)
- A. Assign a new product type to a set type.
- B. Assign a set type to a product category.
- C. Create new attributes and a set type.
- D. Maintain a product catalogue with a list of characteristics.
- E. Assign a product category to a product master.
You can implement extended UI enhancements by using the component enhancement concept.
Which of the following aspects is part of this concept?(Choose three)
- A. An enhancement set can be determined by a BAdI, depending on user, profile, or other criteria.
- B. An enhancement set is used to determine the navigation bar profile.
- C. An enhancement set is created in the Application Enhancement Tool (AET).
- D. An enhancement set is used to group several component enhancements together.
- E. An enhancement set can be assigned to a client.
You are responsible for the initial data load from SAP ERP to SAP CRM.
Which categories of data do you have to consider?(Choose three)
- A. Condition objects
- B. Corporate objects
- C. Customizing objects
- D. Business objects
- E. CRM-specific objects
Within an activity transaction, which of the following is used to record information gathered from a customer visit or telephone call?(Choose two)
- A. Questionnaire
- B. Product promotion list
- C. Campaign To-Dos
- D. Activity goal
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