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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. In what facet can you maintain counter readings?

A) Items
B) Contracts
C) Maintenance Plan
D) Measurements

2. Which of the following actions are supported by the email communication channel? Note: There are 2 correct answers to this question.

A) Create activities from inbound email
B) Broad cast emails to a group of individuals
C) Route unknow sender email to common inbox
D) Create service tickets from inbound emails

3. Which of the following functions are provide by the SAP add in for micros of excel? Note: There are 2 correct answer to this question.

A) Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets
B) Share SAP Cloud for Customer report data using Object Linking and Embedding (OLE)
C) Upload Microsoft excel worksbook to SAP Cloud for Customer
D) Publish Microsoft Excel workbooks to the Microsoft sharepoint from SAP Cloud for Customer

4. What activities do you perform in the Administrator work center to enable a new social media channel? Note:
There are 3 correct answers to this question.

A) Set up service level determination for social media channel
B) Maintain Next Ticket configuration
C) Select the channel type
D) Create and schedule social media import run
E) Set up access to social media account

5. You are creating a service contract in SAP Cloud for Customer.
Which information is transferred from SAP ERP when you request external pricing?
Note: There are 2 correct answerd to this question.

A) Condition types
B) External ID
C) Transfer status
D) Credit Limit

Solutions:

Question # 1 Answer: C

Question # 2 Answer: C,D

Question # 3 Answer: C,D

Question # 4 Answer: B,D,E

Question # 5 Answer: A,C