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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. From where can you consume spare parts in SAP ERP for use in a SAP Cloud for Customer work ticket integration scenario? Note: There are 2 correct answers to this question.

A) Stock depot
B) Stock consignment
C) Stock plant
D) Special stock

2. Why do you create a business role?
Note: There are 3 correct answers to this question.

A) You want to standardize system access
B) You want to perform fine-tuning activities
C) You want to set up a maintenance plan
D) You want to restrict drop down list values for a specific group of users
E) You want to make custom reports available on the home page

3. Which of the following options need to be considered before you use the data migration templates? Note:
There are 3 correct answers to this question.

A) There is a template available for each object that allows tool-supported migration
B) For each object to be migrated, the CSV fields must be mapped to the fields in the system
C) The template structure is predefined and CANNOT be changed
D) You do NOT need to know the definitions of each of the fields
E) You can upload the data only once

4. What are service agents used for when setting up an SAP Cloud for Customer system? Note: There are 2 correct answers to this question.

A) To assign accounts to business users
B) To create business users
C) To restore system default settings
D) To scope the system

5. What is the correct sequence of steps for the process when creating tickets?

A) 1. Analyze incident categories
2. Determine service categories
3. Determine ket dates
4. Determine SLA
B) 1. Determine service categories
2. Analyze incident categories
3. Determine SLA
4. Determine ket dates
C) 1. Determine service categories
2. Analyze incident categories
3. Determine ket dates
4. Determine SLA
cement (SLA) evaluation
D) 1. Analyze incident categories
2. Determine service categories
3. Determine SLA
4. Determine ket dates

Solutions:

Question # 1 Answer: B,C

Question # 2 Answer: A,E

Question # 3 Answer: C,D,E

Question # 4 Answer: C,D

Question # 5 Answer: D