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Genesys Cloud CX Workforce Management Certification Sample Questions:

1. Which two actions can be managed within the Time-Off Requests Page?
(Choose two)
Response:

A) View agent availability
B) Approve time-off requests
C) Adjust adherence penalties
D) Synchronize time-off with adherence data

2. In Genesys Cloud, which two types of data can the historical adherence report provide?
(Choose two)
Response:

A) Weekly call volume changes
B) Agent adherence consistency
C) Trends in adherence deviations
D) Agent pay rates

3. In Genesys Cloud, what action is necessary to finalize a work plan after configuration?
Response:

A) Configure Real-Time Adherence
B) Validate and save the work plan
C) Submit for approval
D) Assign to the Agent Manager

4. In Genesys Cloud, you can validate and save a work plan after configuring shifts and activities.
Response:

A) True
B) False

5. In Genesys Cloud, which two elements are crucial for configuring activity codes?
(Choose two)
Response:

A) Configuring compliance rules
B) Assigning a color code for visual identification
C) Defining whether it affects adherence
D) Setting the agent pay rate

Solutions: