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Genesys Cloud CX: Architect Certification Sample Questions:

1. You are the administrator of a contact center and assigned to advertise an upcoming product to your customers. Choose all the correct options for this scenario. (Choose two.)

A) Use the directory feature for advertising the product.
B) Use the prompt feature to play the product details every time customer dials your contact center.
C) Use an outbound campaign to promote the product.
D) Use the data tables feature for advertising the product.

2. Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)

A) Queue
B) Skills
C) Language
D) Roles

3. Which variable's value indicates whether the flow is running in debug mode?

A) Flow.Version
B) Flow.IsTest
C) Flow.IsDebug

4. Select the correct naming convention for a bulk import prompt if the admin wants to create a user prompt named "Welcome" that adds the audio within the .wav file under the English (United States) (en-us) language.

A) prompt_user_Welcome/en-us
B) prompt user Welcome_en-us
C) prompt_user_Welcome_en-us
D) prompt user Welcome/en-us

5. To route an incoming call based on the current time, _____ is the best method.

A) Scheduling
B) Call route
C) Inbound call flow
D) Callable time sets

Solutions:

Question # 1 Answer: B,C

Question # 2 Answer: B,C

Question # 3 Answer: C

Question # 4 Answer: C

Question # 5 Answer: B