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Genesys Cloud CX Certified Professional - Consolidated Sample Questions:
1. While Alex is monitoring queue reports, Sam deletes an inactive agent from the queue.
Will this affect the metrics that Alex is monitoring?
A) Yes
B) No
2. Genesys Cloud CX supports embedded clients for Salesforce and Zendesk.
A) True
B) False
3. Which of the following is NOT a Genesys Cloud CX Collaborate feature?
A) Text Chat
B) Content Management
C) Video Chat
D) AI Chat
4. Organization setting that can be configured include: Choose 2 answers
A) Skill
B) Default Language
C) invite Links
D) Queue Management
5. Which role is automatically assigned to a new user?
A) User
B) employee
C) Communicate - User
D) admin
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: B,C | Question # 5 Answer: C |
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