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Nokia SDM Certification - PS NSOP Sample Questions:

1. Which OSS Functions are mapped to Configuration Management?

A) Resource Domain Management, Resource Planning & Optimization, Resource Logistics & Resource Status Monitoring.
B) Voucher Management, Resource Planning & Optimization, Resource Logistics & Resource Status Monitoring.
C) Workforce Management, Correlation & Root Cause Analysis, Resource Specification & Resource Performance Monitoring / Management.
D) Resource Provisioning / Configuration, Resource Activation, Resource Inventory Mgt & Resource Specification.

2. What key action would you take to empower the (G)NOC Shift Leaders?

A) Ensure they have the best skill to be (G)NOC Shift Leaders. Create a test to measure periodically their skills.
B) Ensure they have the best knowhow to understand and manage all the possible technical problems.
C) Ensure they have an up-to-date list of the expert people to contact in case technical support is needed.
D) Ensure they have an up-to-date escalation process that provides management and technical support 24x7.

3. The Network Operations Delivery team receives from the Sales Team, the Risk Log at Handover, which is the basis for the planned contingency reserves in the cost baseline, During operational delivery a new relevant risk is identified, What is the BEST way to manage it?

A) Evaluate the impact and probability and, if needed, make a revision of the contingency reserves in the Cost Baseline and communicate to the relevant stakeholders.
B) Communicate to the CT Head in the next Operational Review Meeting about the new risk that has been identified.
C) If the new risk is not part of the current Risk Log, than it must be part of a Change Management process and not be included in the contingency reserves.
D) Define the response plan for the new Risk and apply it.

4. What standard is the Network Operations OSS functions based on?

A) ITIL.
B) ITU-T.
C) TAM/SID.
D) ISO.

5. A risk event with a 100% probability of occurrence is;

A) a risk event with a high impact.
B) an issue and triggers the mitigation plan.
C) a problem and triggers the contingency plan.
D) very irritating.

Solutions:

Question # 1 Answer: D

Question # 2 Answer: D

Question # 3 Answer: A

Question # 4 Answer: C

Question # 5 Answer: C