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Nokia SDM_2002001040 Exam Overview:
| Certification Vendor: | Nokia |
|---|---|
| Exam Name: | SDM Certification - CARE Exam |
| Exam Number: | SDM_2002001040 |
| Passing Score: | 70% |
| Real Exam Qty: | 80-120 |
| Related Certifications: | Nokia SDM Certification Track |
| Certificate Validity Period: | 3 years |
| Exam Price: | $125 USD |
| Exam Format: | Scenario-Based Questions, Multiple Choice |
| Exam Duration: | 180 minutes |
| Available Languages: | English |
| Recommended Training: | Nokia SDM CARE Official Training |
| Exam Registration: | Pearson VUE Exam Scheduling Nokia Learning Services Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored or onsite at Pearson VUE authorized test centers |
| Pre Condition: | No formal prerequisites; recommended basic knowledge of Nokia service delivery and customer support processes |
| Official Syllabus URL: | https://learningstore.nokia.com/ |
Nokia SDM_2002001040 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Quality & Performance Monitoring | 20% | - Quality assurance and compliance - Service reporting and metrics analysis - Service improvement methodologies - Monitoring and measuring service performance |
| Topic 2: Service Delivery Operations | 25% | - Service continuity and disaster recovery - Change and release management processes - Service desk operations and best practices - Incident and service request management |
| Topic 3: Customer Relationship Management | 25% | - Customer satisfaction measurement and improvement - Building and maintaining customer relationships - Handling complaints and escalations - Communication and engagement strategies |
| Topic 4: Team Management & Leadership | 10% | - Managing service delivery teams - Team development and motivation - Leadership for SDM roles - Cross-functional communication |
| Topic 5: Introduction to Service Delivery Management (SDM) | 20% | - Service Level Agreements (SLAs) and KPIs - Overview of SDM and role in customer support - Incident and problem resolution fundamentals - Customer requirements and expectations |
SDM_2002001040 Exam FAQ: What Candidates Ask About Nokia SDM Certification - CARE
The SDM_2002001040 exam, officially known as Nokia SDM Certification - CARE, is the Nokia test that leads to the SDM Certification - CARE certification at the Specialist level. Passing it validates the skills employers expect from a certified professional. It is also associated with related credentials such as Nokia SDM Certification Track.
The SDM_2002001040 exam contains 80-120 questions, and you have 180 minutes to complete them. Work out your per-question pace before test day, and flag slow items instead of stalling on them — time pressure, not knowledge, sinks many first attempts. Timed mock exams in the Actual4Exams test engines are the most reliable way to build that rhythm.
The passing score for the SDM_2002001040 exam is 70%, and the official registration fee is $125 USD. If you miss the mark, a retake means paying the full fee again, so book your seat only when you are ready. A practical benchmark: score consistently above the passing line on timed practice tests before scheduling the real exam.
No formal prerequisites; recommended basic knowledge of Nokia service delivery and customer support processes
Entry requirements can change, so confirm the latest conditions on the official exam page: https://learningstore.nokia.com/.
You can book the SDM_2002001040 exam through the official registration channels below:
Exam delivery: Online proctored or onsite at Pearson VUE authorized test centers. Seats at popular test centers fill quickly, so schedule early once your preparation is on track.
Nokia recommends the following training options for Nokia SDM Certification - CARE candidates:
Pair any course with the 121 practice questions from Actual4Exams to measure how ready you really are before paying the exam fee.
Yes. A free PDF demo of the Nokia SDM Certification - CARE questions is available, so you can check the question style and answer quality before you pay. Every purchase also includes 365 days of free updates, and if the product expires you can renew the update service at a 50% discount from your member zone.
If you take the corresponding SDM_2002001040 exam within 60 days of purchase and do not pass, you can apply for a full refund under the 100% Money Back Guarantee: submit a scan of your enrollment slip and your official Score Report (PDF) within 2 days of the exam date, and the claim is processed within 7 days. Attempts made within 3 days of purchase, downloads without an actual exam attempt, free materials, and expired orders are not eligible, and the candidate name must match the payer name. Prefer new material instead of a refund? You can exchange your purchase for two free products of equal value and keep the update service on your original product. As for delivery, the files are available for instant download and are also emailed to you within one minute of payment — if nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you can install the product on.
The official Nokia SDM Certification - CARE outline is organized into 5 domains. The first three are:
- Team Management & Leadership — 10% of the exam
- Service Quality & Performance Monitoring — 20% of the exam
- Customer Relationship Management — 25% of the exam
See the complete exam topics section above for the full outline and the weighting of every domain.
Nokia SDM Certification - CARE Sample Questions:
Can we recognize revenue based on a Letter of Intent?
- A. Yes, if a Letter of Intent is legally binding under applicable law.
- B. Yes, if the Letter of Intent refers to the continuation of terms and conditions of the previous Care Agreement.
- C. Yes, when it is a contract renewal situation and negotiations are advancing.
- D. Yes, as long as prices, scope of work and payment terms are specified.
When we receive payment for a customer invoice, what financial statement is affected?
- A. The Profit & Loss statement only.
- B. Profit & Loss and Cash Flow statements.
- C. Both the Profit & Loss statement and the Balance Sheet.
- D. Balance Sheet statement only.
The Care contract scope has changed, what should the CaPM do first?
- A. Include the new scope in the CT financial plans.
- B. Inform Product Managers who should then prepare new services descriptions.
- C. Update the NELLE forecast with new costs and resource requirements.
- D. Inform Care sub regional or regional organisation.
When can the Care Plan be shared with the Customer?
- A. Only a customised version can be occasionally shared - without confidential information.
- B. The Care Plan should always be shared with the customer.
- C. The CaPM needs to receive permission from management before sharing the Care Plan with the customer.
- D. The Care Plan is an internal document and should not be available to customer.
What is CaPM's PRIMARY responsibility in the tendering process?
- A. To support the Account Manager to negotiate the Care Contract with the Customer.
- B. To act as the CT contact to the Care organisation and to support the CT in all tendering activities where Care services are being considered.
- C. To help the Account Manager to prepare a Customer Care Contract.
- D. To consult the Service Engagement Manager to ensure availability of price options for Care Services.
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