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Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Operational Procedures and Best Practices | - Operational standards
|
| Topic 2: Customer Service and Communication | - Service delivery
|
| Topic 3: Network Optimization and Troubleshooting | - Problem diagnosis
|
| Topic 4: Network Service Operations Fundamentals | - Service operation principles
|
| Topic 5: Performance and Service Monitoring | - Performance monitoring
|
Nokia SDM Certification - PS NSOP Sample Questions:
1. The customer CTO calls you (The Technical Support Manager) directly to resolve a service outage in what he describes as strategically important area. What is the correct course of action?
A) Call out a Technical Support Engineer to immediately resolve the issue.
B) Immediately advise the CT head of the situation and request advice for prioritisation.
C) Request the NOC to raise an urgent TT for the issue.
D) Escalate to FLM.
2. Proposed changes from a Change Management process always require a new or revised:
A) Procurement plan.
B) Network Operations team organization.
C) Estimation of changes to cost, Schedule and resource plan.
D) Cost baseline.
3. What is the correct initial response to a Customer complaint about Quality problems in Preventive Maintenance that is executed by an NSN subcontractor?
A) Stop issuing new PO's to the subcontractor.
B) Make quality assessments and agree on a response plan with the Subcontractor.
C) Stop payment to Subcontractor until quality issues are fixed.
D) Change the subcontractor.
4. What is the MOST important failure related to GNOC services that may result in a loss of operator business.
A) Failure to update the network configuration database.
B) Failure to resolve network faults.
C) Failure to achieve organizational KPI.
D) Failure to manage the internal communication in the NOC.
5. Which Network Operations process utilises the majority of resources?
A) Configuration Management.
B) Fault Management.
C) Performance Management.
D) Alarm Monitoring
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: D |
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