Demand for Nokia-certified professionals keeps outpacing supply, and the Nokia SDM Certification - CARE exam is the doorway in. Actual4Exams stocks 121 practice questions built specifically for SDM_2002001040, so your preparation targets the credential employers are actually paying for.
Nokia SDM_2002001040 Exam Overview:
| Certification Vendor: | Nokia |
|---|---|
| Exam Name: | SDM Certification - CARE Exam |
| Exam Number: | SDM_2002001040 |
| Certificate Validity Period: | 3 years |
| Available Languages: | English |
| Related Certifications: | Nokia SDM Certification Track |
| Exam Price: | $125 USD |
| Exam Duration: | 180 minutes |
| Real Exam Qty: | 80-120 |
| Exam Format: | Multiple Choice, Scenario-Based Questions |
| Passing Score: | 70% |
| Recommended Training: | Nokia SDM CARE Official Training |
| Exam Registration: | Nokia Learning Services Registration Pearson VUE Exam Scheduling |
| Sample Questions: |  |
| Exam Way: | Online proctored or onsite at Pearson VUE authorized test centers |
| Pre Condition: | No formal prerequisites; recommended basic knowledge of Nokia service delivery and customer support processes |
| Official Syllabus URL: | https://learningstore.nokia.com/ |
Nokia SDM_2002001040 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Introduction to Service Delivery Management (SDM) | 20% | - Overview of SDM and role in customer support - Customer requirements and expectations - Incident and problem resolution fundamentals - Service Level Agreements (SLAs) and KPIs |
| Service Quality & Performance Monitoring | 20% | - Monitoring and measuring service performance - Quality assurance and compliance - Service improvement methodologies - Service reporting and metrics analysis |
| Service Delivery Operations | 25% | - Service continuity and disaster recovery - Change and release management processes - Incident and service request management - Service desk operations and best practices |
| Customer Relationship Management | 25% | - Communication and engagement strategies - Building and maintaining customer relationships - Customer satisfaction measurement and improvement - Handling complaints and escalations |
| Team Management & Leadership | 10% | - Managing service delivery teams - Cross-functional communication - Team development and motivation - Leadership for SDM roles |
The Nokia SDM_2002001040 Exam, Question by Question
Nokia SDM Certification - CARE is an official exam run by Nokia under exam code SDM_2002001040. Passing it awards the SDM Certification - CARE certification, which sits at the Specialist tier. It also counts toward related credentials such as Nokia SDM Certification Track. Certified professionals remain in shorter supply than the market wants, which is precisely why this exam keeps showing up in conversations about better roles and better pay.
The Nokia SDM Certification - CARE exam gives you 180 minutes to work through 80-120 questions. That is a tight ratio, and it punishes candidates who get emotionally attached to any single item. The fix is mechanical: answer what you know, flag what you do not, and keep moving. A few full-length timed runs in the Actual4Exams test engine, with its randomized question order, will calibrate your pace far better than untimed reading ever could.
The official fee for Nokia SDM Certification - CARE is $125 USD, and 70% is what passing takes. The uncomfortable part: retakes cost the full $125 USD again, which makes preparation the cheapest line item in this whole project. Before booking, put yourself through repeated scored sessions with the Actual4Exams practice tests and compare results over time; a stable margin above the passing line, not a single lucky run, is when you are ready.
No formal prerequisites; recommended basic knowledge of Nokia service delivery and customer support processes
Vendor rules do get revised, so treat this as your starting point and confirm the current eligibility details before booking via the official exam page.
Nokia SDM Certification - CARE registration runs through these official channels.
Worth noting when you schedule: the exam is delivered Online proctored or onsite at Pearson VUE authorized test centers.
Yes, Nokia points Nokia SDM Certification - CARE candidates toward the following training.
Whatever course you choose, close the loop with question practice: the 121 items in the Actual4Exams SDM_2002001040 package convert course knowledge into exam-day scoring ability.
It is. Actual4Exams publishes a free PDF demo of the Nokia SDM Certification - CARE material, so the product can prove itself before you pay. Your purchase then comes with 365 days of free updates, and once that period ends, extending the update service costs 50% of the regular price. The test engine software itself is verified malware-free and safe to install.
Actual4Exams stands behind the product with a 100% money-back guarantee under defined conditions. If you take the Nokia SDM Certification - CARE exam within 60 days of purchase and fail, you qualify for a full refund, provided the exam corresponds to your product. Sitting the exam within 3 days of purchase does not qualify, and neither do unused downloads, free materials, or expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are resolved within 7 days. You may also choose an exchange instead of a refund: two other exam products of equal value, free, with the update service on your original purchase retained.
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Nokia SDM Certification - CARE breaks down into 5 official domains, led by Team Management & Leadership (10%), Introduction to Service Delivery Management (SDM) (20%), and Service Delivery Operations (25%). You will find the full topic-by-topic outline above on this page; use the weightings to budget your study hours where they pay back the most.
Nokia SDM Certification - CARE Sample Questions:
What needs to be done if a 3rd Party Service Contract is due to expire?
- A. The Care Program Manager should inform the Service Engagement Manager.
- B. Care Program Manager should contact the 3rd Party Service Manager and supplier representatives to renew the contract.
- C. Care Program Manager should inform the Customer to renew the contract directly with the supplier.
- D. Care Program Manger should inform Product Line.
Correct Answer: B 🗳️
A customer's Care Contract expires within the next 6 months, what needs to be done?
- A. Ensure NELLE is updated to reflect that no revenue are forecast and no resources are needed from the day the contract expires.
- B. Care Program Manager waits until contract is expired then informs the Customer that a renewal is required and the price is increased due inflation in the country. Further CaPM presents a new contract to the customer with lower services levels than today.
- C. Inform the CT and ask the Account Manager to come up with a proposal for a new contract.
- D. Care Program Manager must initiate the Care contract renewal process. Contact the CT and Service Engagement Manager in order to support re-negotiations, further ensure that the customer is aware that the care contract is expiring.
Correct Answer: D 🗳️
In order to report cost of poor quality, it is needed to:
- A. have a cost of poor quality budget approved in advance.
- B. record the working time on the cost of poor quality SvO on projects in WTR.
- C. make internal cost transfer invoices to product lines.
- D. forecast cost of poor quality in NELLE.
Correct Answer: B 🗳️
What is the basic cost management requirement for a CAPM?
- A. Not to take any risks.
- B. Know where to find the best resources.
- C. Know the approval processes.
- D. Not to exceed the cost base-line.
Correct Answer: D 🗳️
What is the main purpose of Care SWS Preventive Services or Active Software Support (ASWS)?
- A. To provide an up-selling opportunity for CaPMs.
- B. to provide a full range of services designed to suit the Communications Service Provider's needs.
- C. To prevent revenue loss for the CT.
- D. To improve network availability and avoid problems before they occur.
Correct Answer: D 🗳️
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This means that if due to any reason you are not able to pass the SDM_2002001040 actual exam even after using our product, we will reimburse the full amount you spent on our products. you just need to mail us your score report along with your account information to address listed below within 7 days after your unqualified certificate came out.
