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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. What needs to be done if a 3rd Party Service Contract is due to expire?

A) The Care Program Manager should inform the Service Engagement Manager.
B) Care Program Manager should contact the 3rd Party Service Manager and supplier representatives to renew the contract.
C) Care Program Manager should inform the Customer to renew the contract directly with the supplier.
D) Care Program Manger should inform Product Line.

2. A customer's Care Contract expires within the next 6 months, what needs to be done?

A) Ensure NELLE is updated to reflect that no revenue are forecast and no resources are needed from the day the contract expires.
B) Care Program Manager waits until contract is expired then informs the Customer that a renewal is required and the price is increased due inflation in the country. Further CaPM presents a new contract to the customer with lower services levels than today.
C) Inform the CT and ask the Account Manager to come up with a proposal for a new contract.
D) Care Program Manager must initiate the Care contract renewal process. Contact the CT and Service Engagement Manager in order to support re-negotiations, further ensure that the customer is aware that the care contract is expiring.

3. In order to report cost of poor quality, it is needed to:

A) have a cost of poor quality budget approved in advance.
B) record the working time on the cost of poor quality SvO on projects in WTR.
C) make internal cost transfer invoices to product lines.
D) forecast cost of poor quality in NELLE.

4. What is the basic cost management requirement for a CAPM?

A) Not to take any risks.
B) Know where to find the best resources.
C) Know the approval processes.
D) Not to exceed the cost base-line.

5. What is the main purpose of Care SWS Preventive Services or Active Software Support (ASWS)?

A) To provide an up-selling opportunity for CaPMs.
B) to provide a full range of services designed to suit the Communications Service Provider's needs.
C) To prevent revenue loss for the CT.
D) To improve network availability and avoid problems before they occur.

Solutions: