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Avaya 3000-2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting | 15% | - Application and Service Recovery - Fault Isolation and Log Analysis - Common Voice and Connectivity Issues |
| SME Communications Solution Architecture | 25% | - Avaya IP Office Platform Overview - Network and System Requirements - Avaya Aura SME Solution Components |
| Applications and Features | 20% | - Contact Center Basic Features - Voice Mail and Messaging - Mobility and Collaboration Tools |
| Installation and Configuration | 25% | - System Configuration and Licensing - IP Office Server and Software Installation - User, Extension and Trunk Setup |
| Maintenance and Administration | 15% | - Security and Access Management - Backup, Restore and Software Upgrades - System Monitoring and Diagnostics |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. Your customer has requested that you implement a plan to give their two sites complete resiliency. Which two will accomplish this? (Choose two.)
A) Preferred Edition - Messaging at both locations
B) IP500v2 with redundant processor
C) IP Office Resiliency License
D) IP Phones with backup call server
2. A new customer reported an issue on their site in Milan. The IP phone can login but cannot make calls to any agents that are using analog phones. what is the problem?
A) Embedded Voicemail is not running properly.
B) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
C) All cards may not be seated correctly.
D) You need to buy additional licenses.
3. An existing IP Office customer currently has an IP500 with 14 analog trunks, thirty 2420 digital stations and 16 fax machines connected to their IP Office. They have purchased a 24/30 channel ISDN line from their provider to upgrade the trunk capacity of the system. Which two must be added to the IP Office to make this work? (Choose two.)
A) PRI-UNI Expansion Card
B) VCM32
C) IP500 T1/E1 Channels License
D) IP500 VCM Channels License
E) PRI24/PRI30 Expansion Card
4. A customer wants to set up two IP500v2 Office control units at different sites. Which H.323 supplementary service signaling method would you choose to automatically exchange information about users and extensions, allowing remote users to be called without any additional configuration on the local IP Office?
A) H.450
B) None
C) QSIG-B
D) QSIG-A
E) IP Office SCN
5. The design for an IP Office has two locations. They will need phones, voicemail, and meet-me conferencing ability. They will have a PRI at the main office and the remote office will also use it for inbound and outbound calls. The main site has forty users and one fax machine. The remote site has fifteen users and one fax machine. Which cards and modules are required in the IP Office at the main site to support all digital phones?
A) IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI Trunk Card, one DS30 Module
B) IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI Trunk Card, one DS30 Module
C) IP500 Preferred edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module
D) IP500 Essential edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: C | Question # 3 Answer: A,C | Question # 4 Answer: E | Question # 5 Answer: A |
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