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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. The Customer Call Reporter (CCR) server IP address is 192.168.42.100. After installing CCR and creating a Supervisor, what is the correct link for a remote CCR Agent to login?

A) http://192.168.42.100:8888
B) http://192.168.42.100/CCRWebClient
C) http://192.168.42.100:8080/inyama/inyama.html
D) http://localhost/CCRWebAgent
E) https://localhost/CCRWebAgent

2. A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, System Status). Which application CANNOT be installed on the server without impacting the IP Office Admin package functionality?

A) Voicemail Pro
B) one-X Portal
C) Contact Store
D) IIS
E) CCR

3. You have just installed the Customer Call Reporter (CCR) server. The customer wants to have the supervisor have real-time status of all groups and agents. They also want to set and see alarms (e.g., low agents logged-in) on the same view. Is this possible?

A) Yes, but a supervisor has to install the CCV software.
B) Yes, provide the correct settings in Supervisor Views.
C) Yes, but you can see real-time status against Queue and Agents in a View tab; alarms must show in another view.
D) No, this feature only works using the Compact Contact Center.
E) Yes, but you also need to keep the mailing client (e.g., Outlook, Lotus) open; an email will be sent in real-time.

4. A potential customer has a requirement for the IP Office platform to monitor the state of extensions, trunk cards, and expansion modules. The customer would like to have any alarms emailed to an email address. What satisfies this requirement?

A) SMDR
B) IP Office Monitor
C) Voicemail Pro Client
D) System Status Application
E) SNMP

5. Which three requirements are collected during the Infrastructure Data Gathering phase?
(Choose three.)

A) Productivity Requirements
B) Current PBX/Key System Features and Dial Plan
C) Above Physical Layer: Existing Data Network
D) Physical Layer: Existing Telecom Infrastructure
E) Line of Business application integration needs

Solutions: