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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. With the release of 1.2 CCR, you now have the ability to have Wallboards. How is the number of unique Wallboard accounts determined?

A) It is equal to the number of licensed Administrators.
B) It is a separately licensed feature of CCR.
C) It is equal to the number of licensed Users.
D) It is equal to the number of licensed Supervisors.

2. The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The phone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?

A) The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone or you can use a .wav file.
B) The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone but cannot use a .wav file.
C) The phone display message cannot be changed. The prompt is not recordable by user.
D) The phone display message cannot be changed. The prompt is recordable by user by phone but cannot use a .wav file.
E) The phone display message cannot be changed. The prompt is recordable by user by phone or you can use a .wav file.

3. An error appears while testing the IP Office VoiceMail database integration.
What are two Avaya resources you can access before escalating the problem to Avaya? (Choose two.)

A) Help button on Monitor
B) IP Office Knowledge Base Web Site
C) Log into support.avaya.com web site and check on the "InSite" field
D) System Status Support tool
E) Ethereal data traces

4. A customer has an existing network of three IP Office systems with Small Community Networking and Voicemail Pro at their main location. Each location has their own set of outside lines. They would like to add in redundancy for their voicemail server in case the network between the main office and the remote office goes down. Which two must be added to the IP Office network and configuration to accomplish this? (Choose two.)

A) Backup Voicemail license at the remote locations
B) Distributed Voicemail license at the remote locations
C) Distributed Voicemail license at the main office
D) VoiceMail Pro Server at each location
E) Preferred Edition license at each location

5. A customer has an IP500 and wants to install 28 IP hard phones and 20 Digital phones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. Which series of steps should you use to troubleshoot this issue?

A) latest configuration, system monitor trace with ISDN data, debug view set to level 5 Information trace, voicemail call flow database, system status snapshot, incoming caller information, and time and date of call
B) latest configuration, system monitor trace with ISDN data, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call
C) latest configuration, system status snapshot, system monitor trace, voicemail call flow database, incoming caller information, and time and date of call
D) latest configuration, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call

Solutions: