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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing Work Orders | 23% | - Manage work order lifecycle, line items, and milestones - Relate work orders, service appointments, and products - Configure work order processes, types, and parameters |
| Topic 2: Configuring Mobility | 10% | - Distinguish mobile app capabilities - Enable mobile workflows and sign-off processes - Configure Field Service mobile app settings |
| Topic 3: Managing Inventory | 8% | - Select inventory and price book models - Manage products, consumption, and returns |
| Topic 4: Managing Resources | 16% | - Configure service territories and membership - Set up and manage crews and resource types - Understand license types and deployment - Manage time sheets, operating hours, and skills |
| Topic 5: Permissions and Sharing | 5% | - Configure permission sets and access - Manage territory visibility and sharing rules |
| Topic 6: Configuring Maintenance Plans | 5% | - Design and implement maintenance plans - Schedule recurring work |
| Topic 7: Managing Assets | 5% | - Maintain assets and asset relationships - Track asset history and maintenance |
| Topic 8: Managing Scheduling and Optimization | 28% | - Manage service appointment lifecycle and assignment - Use dispatcher console and scheduling tools - Configure scheduling policies and optimization rules - Set up operating hours and availability |
Salesforce Agentforce Field Service and Operations Consultant Sample Questions:
One of the products sold by Universal Containers requires quarterly service Appointments.
Which feature should a Consultant use to meet this requirement?
- A. Define a repeating Work Type.
- B. Implement Path for Work Orders.
- C. Configure a Maintenance Plan.
- D. Build a Process for Service Appointments.
Correct Answer: C 🗳️
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Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly Inspections for all customers in their region. Each inspection should be completed within a single visit and include All installed assets on site.
Which two Maintenance Plan settings should the Consultant recommend? Choose 2 answers
- A. Service Appointment Generation Method = One Service Appointment per Work Order
- B. Service Appointment Generation Method - One Service Appointment per Work Order LineItem
- C. Work Order Generation Method - One Work Order per Asset
- D. Work Order Generation Method - One Work Order Line Item per Asset
Correct Answer: A,D 🗳️
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A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill for the work assigned. How can the Dispatcher update the Service Crew to meet those requirements?
- A. Create a new Service Appointment with a different Crew.
- B. Use the Crew Management tool to add Service Resources to the Crew.
- C. Edit the Service Appointment and add a new Service Resource.
- D. Update the Service Crew on the Service Appointment's Work Type.
Correct Answer: B 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
Universal Containers wants to track the work that is performed on the customer's Install base.
Which object relationship should the Consultant utilize to meet this requirement?
- A. Work Orders to Assets
- B. Assets to Products
- C. Work Orders to Products
- D. Products to Accounts
Correct Answer: A 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
Customers report that installed products are failing more frequently than expected. After reviewing the data, Universal Containers has Determined that products start to fail 6 months after installation. What should a Consultant recommend to address this situation?
- A. Examine existing Work Orders for incomplete Line Items.
- B. Establish a Maintenance Plan for the products.
- C. Launch a feedback survey to the customer base and follow-up on results.
- D. Implement Consumed Products on Service Appointments.
Correct Answer: B 🗳️
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