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Salesforce Certified Field Service Lightning Consultant certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as a Salesforce Certified Field Service Lightning Consultant. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Field Service Lightning Consultant Exam provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the Field Service Lightning Consultant Exam then he should take this exam.
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These are following steps for registering the Field-Service-Lightning-Consultant Exam. Step 1: Visit to Webassessor Exam Registration Step 2: Signup/Login to Webassessor Step 3: Select the onsite proctored or online proctored delivery method of Certification Exam Step 4: Select Date, time and confirm with a payment method
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Salesforce Field-Service-Lightning-Consultant Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Work Order Management | 23% | - Configure work order lifecycle, types, and milestones - Manage work order line items and required products - Set up entitlements, service contracts, and SLAs - Relate work orders to cases, accounts, and assets |
| Mobile and Field Execution | 17% | - Configure Field Service mobile app settings - Manage mobile workflows and offline access - Track time, inventory, and work completion |
| Maintenance Plans and Advanced Features | 10% | - Set up recurring maintenance plans - Configure reports, dashboards, and analytics - Integrate with Service Cloud and other clouds |
| Field Service Lightning Setup and Configuration | 22% | - Define license types and permission sets - Configure service territories, operating hours, and locations - Set up service resources, skills, and time sheets - Define products, assets, and inventory settings |
| Scheduling and Optimization | 28% | - Configure scheduling policies and service objectives - Manage service appointment lifecycle - Utilize Dispatcher Console features - Implement complex work and multi-day appointments - Use routing, optimization, and dispatch strategies |
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