2024 Latest SAP C_C4H47I_34 Real Exam Dumps PDF
C_C4H47I_34 Exam Dumps, C_C4H47I_34 Practice Test Questions
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NEW QUESTION # 16
You have been asked to enable users working in SAP Sales Cloud Version 2 to access S/4HANA Sales Management. What extension tool would be used to achieve this?
- A. Apply a Validation Rule
- B. Create an Extension Field
- C. Create a Mashup
- D. Apply a Webhook
Answer: C
Explanation:
To enable users working in SAP Sales Cloud Version 2 to access S/4HANA Sales Management, you need to create a mashup. A mashup is a web-based application that combines data or functionality from different sources, such as SAP S/4HANA, into a single user interface. You can use mashups to display information from SAP S/4HANA in SAP Sales Cloud Version 2, or to navigate from SAP Sales Cloud Version 2 to SAP S/4HANA. For example, you can create a mashup that shows the sales order details from SAPS/4HANA in a pop-up window when you click on a sales order number in SAP Sales Cloud Version 2. You can also create a mashup that opens the SAP S/4HANA Sales Management app in a new browser tab when you click on a button in SAP Sales Cloud Version 2. References = Mashups, Create Mashups, SAP Sales Cloud Version 2 Integration Guides for SAP S/4HANA
NEW QUESTION # 17
A User is no longer able to access SAP Sales Cloud Version 2 due to too many failed log-in attempts. As an Administrator, how can you fix the issue?
- A. Unlock the respective User and reset the password
- B. Reset the password for the affected User
- C. Unlock the employee and the respective password
- D. Assign a new security policy and unlock the User
Answer: A
Explanation:
As an Administrator, you can unlock the respective User and reset the password by following these steps:
* Go to the Administrator work center and select the Users view.
* Search for the locked User and select the Edit button.
* In the General tab, uncheck the Locked checkbox and enter a new password in the Password and Confirm Password fields.
* Save the changes and inform the User about the new password. References = Security Guide for SAP Sales Cloud Version 2, page 24. SAP Sales Cloud Version 2 | SAP Help Portal, section Users.
NEW QUESTION # 18
As an Administrator, where can you find documentation about available APIs that could be leveraged for integrating SAP Sales Cloud Version 2 with other SAP applications?
- A. SAP API Business Transformation Hub
- B. SAP Platform Integration
- C. SAP Business Accelerator Hub
- D. SAP Discovery Center
Answer: C
Explanation:
The SAP Business Accelerator Hub is a web portal that provides access to REST APIs for SAP Sales Cloud and SAP Service Cloud Version 2. These APIs can be used to integrate SAP Sales Cloud Version 2 with other SAP applications, such as SAP S/4HANA, SAP ERP, SAP CRM, and SAP SuccessFactors. The SAP Business Accelerator Hub also offers documentation, tutorials, and testing tools for the APIs. References = SAP Service Cloud Version 2 | SAP Help Portal, Outlining the Integration of Version 2 into SAP Software and Tech, SAP Business Accelerator Hub
NEW QUESTION # 19
Best Run Bikes wants to offer an additional discount to customers who sign up their e-bikes online. What type of product would you use for this scenario?
- A. Registered product
- B. Entitlement product
- C. Subscription product
- D. Service product
Answer: C
Explanation:
A subscription product is a type of product that allows customers to sign up for a recurring service or delivery of goods. Subscription products can be used to offer discounts, incentives, or benefits to customers who commit to a long-term relationship with the vendor. In this scenario, Best Run Bikes can use a subscription product to offer an additional discount to customers who sign up their e-bikes online, as opposed to buying them in a store or through a dealer. This way, Best Run Bikes can increase customer loyalty, reduce inventory costs, and generate recurring revenue. References = SAP Subscription Billing, Description SAP Service Cloud Version 2 Feature Scope (page 5)
NEW QUESTION # 20
You need to create a new Survey Category for the Sales Team to use in a new Call List.What are the default Survey Categories that are pre-delivered with the SAP Sales Cloud Version 2 tenant?
- A. Call Script
- B. Checklist
- C. Sentiment Score
- D. Promotion
Answer: A,B
Explanation:
According to the SAP Sales Cloud Version 2 Solution Guide1, surveys are used to collect feedback from customers or prospects on various topics, such as product satisfaction, service quality, or marketing campaigns. Surveys can be created and assigned to different categories, which help to organize and filter them. The default survey categories that are pre-delivered with the SAP Sales Cloud Version 2 tenant are Checklist and Call Script1. These categories are suitable for the sales team to use in a new call list, as they allow them to follow a predefined set of questions or actions during a phone call with a customer or prospect. Checklist surveys can be used to verify certain information or requirements, while call script surveys can be used to guide the conversation and capture the responses2. Promotion and Sentiment Score are not default survey categories, but they can be created as custom categories if needed1. References = 1 Solution Guide for SAP Sales Cloud | SAP Help Portal 2 Creating Surveys - SAP Sales Cloud Version 2 - openSAP Microlearning Learn more
NEW QUESTION # 21
You want to assign Leads that originate from source 'External Partner' to a sales employee. Which setting do you use to achieve this?
- A. Lead Routing to Employee
- B. Party Schema
- C. Qualifications
- D. Status
Answer: A
Explanation:
Lead Routing to Employee is the setting that allows you to assign Leads to a specific sales employee based on certain attributes, such as the source of the Lead. This feature is part of the Digital Sales Engagement for Business Users capability in SAP Service Cloud Version 21. You can configure Lead Routing to Employee rules in the following path: Settings Leads Lead Routing to Employee2. The other options are not related to this setting. Qualifications are the criteria that determine the quality of a Lead3. Status is the current stage of a Lead in the sales process. Party Schema is the structure that defines theparties involved in a Lead, such as the account, contact, or partner. References = 1: SAP Service Cloud Version 2 Features | SAP Help Portal 2: Configuring Lead Routing Rules - SAP Learning 3: Solution Guide for SAP Service Cloud - SAP Online Help : [Lead Status - SAP Online Help] : [Party Schema - SAP Online Help]
NEW QUESTION # 22
What are the key use cases for MS Teams integration in SAP Sales Cloud Version 2? Note: There are 3 correctanswers to this question.
- A. Create Appointments with MS Teams collaboration
- B. Share Library
- C. Create Tasks with MS Teams collaboration
- D. Share Workspaces and Deal Rooms
- E. Make outbound calls
Answer: A,D,E
Explanation:
MS Teams integration in SAP Sales Cloud Version 2 enables the following use cases:
* Share Workspaces and Deal Rooms: You can create and share Teams and Channels to collaborate with your colleagues and customers on sales opportunities and deals. You can also access the SAP Sales Cloud context information from the Teams app.
* Create Appointments with MS Teams collaboration: You can create SAP Sales Cloud appointments and visits with MS Teams as a collaboration channel. You can also access the SAP Sales Cloud application and reference objects from the side panel during the Teams meeting.
* Make outbound calls: You can set MS Teams as the default channel for outbound calls from SAP Sales Cloud. You can also see the call details and outcomes in the SAP Sales Cloud activity timeline. References = Microsoft Teams Integration in SAP Cloud for Customer, Scope and Configure section; SAP Sales and Service Cloud V2 - Integration with Microsoft Teams, Integration Features section; Improve SAP seller productivity with Microsoft Teams and Power Platform, Enable Teams for SAP Sales Cloud section.
NEW QUESTION # 23
Which of the following brand new capabilities are available to Sales Managers working with SAP Sales Cloud Version 2? Note: There are 3correctanswers to this question.
- A. Revenue Splitting
- B. Pricing
- C. Digital Selling Workspace
- D. Playbooks
- E. Embedded Machine Learning Insights
Answer: C,D,E
Explanation:
* Embedded Machine Learning Insights are a brand new capability in SAP Sales Cloud Version 2 that provide AI-based pattern and trend analysis to make recommendations and sales predictions such as predictive scores for leads and opportunities and sentiment analysis for business texts1.
* Digital Selling Workspace is a brand new capability in SAP Sales Cloud Version 2 that allows users to set up an optimal user-centric workspace to access to all their tasks and sales tools2.
* Playbooks are a brand new capability in SAP Sales Cloud Version 2 that guide sales reps to closed deals by providing them with best practices, tips, and resources for each stage of the sales cycle2.
* Pricing and Revenue Splitting are not brand new capabilities in SAP Sales Cloud Version 2, but rather existing features that have been enhanced or improved in the new version34.
References = 1: SAP Sales Cloud Version 2 Features | SAP Help Portal 2: Introducing SAP Sales Cloud Version 2 - openSAP Microlearning 3: SAP Sales Cloud Version 2 Feature Scope Description 4: What's New in SAP Sales Cloud Version 2
NEW QUESTION # 24
Administrators can define default attributes when appointments are created by end users in SAP Sales Cloud Version 2. Which attributes can be defined by administrators when maintaining settings for Appointment?
Note: There are 3correctanswers to this question.
- A. Teams Meeting
- B. Category
- C. Priority
- D. Duration
- E. Status
Answer: B,C,D
Explanation:
Administrators can define default attributes for appointments in SAP Sales Cloud Version 2 by using the Appointment Settings app. This app allows administrators to specify the default values for the following attributes when end users create appointments:
* Duration: The default duration of the appointment in minutes.
* Priority: The default priority of the appointment, such as low, medium, or high.
* Category: The default category of the appointment, such as meeting, phone call, or visit. These default attributes can be overridden by the end users when they create or edit appointments, but they help to standardize and streamline the appointment creation process. References = Appointment Settings, page
17; SAP Service Cloud Version 2 Feature Scope, page 25.
NEW QUESTION # 25
Which of the following options represent a valid Master Data entity for a B2B scenario in SAP Sales Cloud Version 2? Note: There are 2 correctanswers to this question.
- A. Account
- B. Individual Customer
- C. Group
- D. Contact
Answer: A,B
Explanation:
The valid Master Data entities for a B2B scenario in SAP Sales Cloud Version 2 are Account and Individual Customer. An Account represents a company or organization that your company has a business relationship with. An Individual Customer represents a single person who is a customer of your company. These entities are crucial for managing customer relationships and sales processes in a B2B scenario.
NEW QUESTION # 26
Which settings should be considered using the Allowlist and Blocklist when configuring Relationship Management? Note: There are 2 correctanswer:to this question.
- A. Once an entry is made on the allow list, the block list is required to be configured.
- B. Once an entry is made on the allow list, the block list is void.
- C. Once an entry is made on the block list, the allow list is required to be configured.
- D. Once an entry is made on the block list, the allow list is void.
Answer: B,D
Explanation:
The Allowlist and Blocklist are used to control which accounts, contacts, or leads can be related to each other in the Relationship Management feature. You can define rules to specify which objects are allowed or blocked from being related. The settings that should be considered are:
* Once an entry is made on the block list, the allow list is void. This means that if you add an object to the block list, it will not be allowed to be related to any other object, regardless of the allow list. For example, if you block a competitor account, you cannot relate it to any of your customers or prospects, even if they are on the allow list.
* Once an entry is made on the allow list, the block list is void. This means that if you add an object to the allow list, it will be allowed to be related to any other object, regardless ofthe block list. For example, if you allow a partner account, you can relate it to any of your customers or prospects, even if they are on the block list.
References = You can find more information about these settings in the following resources:
* Solution Guide for SAP Service Cloud Version 2, pages 48-49
* SAP Service Cloud Version 2 - openSAP Microlearning, video "Configuring Relationship Management"
NEW QUESTION # 27
Best Run Bikes has recently acquired Cyclo Clothing, and wants all of the Sales Representatives to fill a Lead Qualification Survey for all the Leads created for Cyclo Clothing. After you create the Playbook with Lead Qualification Survey, what is your next step?
- A. Create a rule with Lead Qualification as Cyclo Clothing.
- B. Create a rule with Account as Cyclo Clothing.
- C. Create a rule with Account as Best Run Bikes.
- D. Create a rule for Lead Source as Cyclo Clothing.
Answer: D
Explanation:
To assign a Playbook to Leads based on a specific attribute, such as Lead Source, you need to create a rule for that attribute in the Playbook configuration. In this case, you want to assign the Playbook with Lead Qualification Survey to all the Leads that have Cyclo Clothing as their Lead Source, which indicates that they are potential customers of the newly acquired company. Therefore, you need to create a rule for Lead Source as Cyclo Clothing in the Playbook settings. References = Using Guided Selling to Work with Opportunities, section "Rules for Playbook Assignment".
NEW QUESTION # 28
When configuring Appointments, which categories are provided as system defaults and cannot be deleted?
Note: There are 2 correctanswers to this question.
- A. Outbound Phone Call
- B. Task
- C. Inbound Phone Call
- D. Meeting
Answer: B,D
Explanation:
According to the SAP Service Cloud Version 2 Feature Scope Description1, Appointments are used to schedule and track activities related to service requests, such as meetings, tasks, phone calls, and visits. The system provides four default categories for Appointments: Meeting, Task, Outbound Phone Call, and Inbound Phone Call. However, only Meeting and Task categories are mandatory and cannot be deleted. The other two categories can be deactivated or deleted by the administrator if they are not needed. Therefore, the correct answers are A and C. References = SAP Service Cloud Version 2 Feature Scope Description, page 28.
NEW QUESTION # 29
You are an administrator of SAP Sales Cloud Version 2.What tool do you use to configure the system within the tenant?
- A. The Administration Console
- B. Scoping Elements
- C. The SAP For Me Portal
- D. The Business Configuration
Answer: D
Explanation:
The Business Configuration is the tool that allows you to adapt the SAP Sales Cloud Version 2 solution to your business needs. It consists of two main working areas: Scoping and Fine Tuning. Scoping is where you activate and deactivate features, and Fine Tuning is where you control how the activated features behave in detail. The Business Configuration is accessed from the Administration Console, which is the central entry point for alladministrative tasks in SAP Sales Cloud Version 2. References = SAP Sales Cloud Version 2 | SAP Help Portal, Set Up Guide for SAP Sales Cloud Version 2 - SAP Online Help, Understanding the Business Configuration Concept - SAP Learning
NEW QUESTION # 30
When logged into Mobile Administration, which header and list fields can be configured to meet business requirements? Note: There are 3correctanswers to this question.
- A. Home page cards
- B. Task header layout
- C. Target group list fields
- D. Call list fields
- E. Lead list fields
Answer: A,D,E
Explanation:
Mobile Administration is a tool that allows administrators to configure the mobile app for SAP Service Cloud Version 2. Administrators can customize the header and list fields for different objects and views, such as calls, leads, opportunities, tasks, and more. Theheader fields are the fields that appear at the top of the object details screen, while the list fields are the fields that appear in the list view of the objects. By configuring the header and list fields, administrators can meet the business requirements of different roles and scenarios.
The correct answers are:
* A. Call list fields: Administrators can configure the call list fields to display the relevant information for each call, such as the account name, status, priority, duration, and more. This can help service agents to quickly identify and prioritize the calls they need to handle.
* C. Lead list fields: Administrators can configure the lead list fields to display the relevant information for each lead, such as the lead name, source, status, qualification, and more. This can help sales representatives to quickly identify and follow up on the leads they need to convert.
* E. Home page cards: Administrators can configure the home page cards to display the key information and actions for each role, such as the number of open tasks, calls, leads, opportunities, and more. This can help users to access the most important data and functions from the home screen of the mobile app.
The incorrect answers are:
* B. Target group list fields: Administrators cannot configure the target group list fields, as target groups are not supported in the mobile app for SAP Service Cloud Version 2. Target groups are collections of accounts or contacts that can be used for marketing campaigns or mass activities.
* D. Task header layout: Administrators cannot configure the task header layout, as the header layout is fixed for all objects in the mobile app for SAP Service Cloud Version 2. Administrators can only configure the header fields, but not the layout.
References = SAP Service Cloud Version 2 | SAP Help Portal (page 17), Mobile Administration - SAP Learning (page 4)
NEW QUESTION # 31
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