500-442 Exam Practice Questions prepared by Cisco Professionals
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NEW QUESTION 31
What value is used for Variable REQUERY_NO ANSWER?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION 32
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)
- A. configure Agent Desk Settings
- B. configure the Administrators
- C. configure Agent Route Groups
- D. configure Skill groups and Skill targets
- E. configure Route teams and Skill targets
Answer: C,D
NEW QUESTION 33
What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)
- A. PCCE Admin Mode
- B. PCCE Lab Mode
- C. PCCE 2K
- D. DPCCE 4K
- E. DPCCE 12K
Answer: A,B
NEW QUESTION 34
Which communication protocol is being used between PG/Router and Live Data to generate report information?
- A. TIP
- B. TCP
- C. UDP
- D. HTTP
Answer: B
NEW QUESTION 35
Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)
- A. Media Server
- B. VRU PG
- C. Finesse Server
- D. Voice Browser
- E. Unified Communications Manager
Answer: D,E
NEW QUESTION 36
What are the two main features of the Cisco VVB? (Choose two.)
- A. allows an agent to retrieve the required information through voice commands without interacting with a customer
- B. provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
- C. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
- D. supports only one language for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
- E. allows customers to retrieve the required information through voice commands without interacting with an agent
Answer: B,E
Explanation:
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configuration/guide/cvvb_b_ciscovvb-administration-and-configuration-guide/cvvb_b_ciscovvb-administration-and-configuration-guide_chapter_01.pdf
NEW QUESTION 37
What are two channels or features supported by ECE? (Choose two.)
- A. TSMS
- B. Courtesy Callback
- C. Callback
- D. Chat
- E. Email
Answer: B,E
NEW QUESTION 38
When is the IVR leg established in a CCE Call Flow?
- A. when CVP establishes an HTTP link with the Media Server
- B. when the Ingress Gateway delivers a SIP invite message to the CVP server
- C. when CVP establishes an HTTP link with the VXML Server
- D. when CVP establishes an HTTP link with theVVB(or IOS VXML Gateway)
Answer: C
NEW QUESTION 39
Which microapp is used to gather information from the caller?
- A. Get Speech microapp
- B. Get Digits microapp
- C. Play Digit microapp
- D. Play Media microapp
Answer: B
NEW QUESTION 40
What are two possible Outbound Dialing Modes? (Choose two.]
- A. Accept Mode
- B. Preview Mode
- C. Predictive Mode
- D. Progression Mode
- E. Direct Predictive Mode
Answer: B,E
NEW QUESTION 41
Which two components must be configured for CCE to begin routing the contact and start processing the call?
(Choose two.)
- A. ICM script
- B. Media routing domain
- C. Call type
- D. Skill Targets
- E. Network VRU
Answer: A,C
NEW QUESTION 42
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment?
(Choose two.)
- A. configure Agent Desk Settings
- B. configure the Administrators
- C. configure Agent Route Groups
- D. configure Skill groups and Skill targets
- E. configure Route teams and Skill targets
Answer: C,D
NEW QUESTION 43
How many clusters of Finesse will a single PG support?
- A. three
- B. one
- C. four
- D. two
Answer: B
NEW QUESTION 44
What is the goal of identifying a call type?
- A. to ensure the correct Skill Target is selected
- B. to ensure the call goes to the correct MRD
- C. to ensure the call reaches the agent in the correct queue
- D. to ensure the contact is handled by the correct CCE Routing Script
Answer: A
NEW QUESTION 45
Which .bat file displays the status of the VXML server and the applications running?
- A. Stalus.bat
- B. ResumeApp.bat
- C. Update.bat
- D. Deploy.bat
Answer: A
NEW QUESTION 46
Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)
- A. the file format is wav
- B. the file format is mp3
- C. G729
- D. the max file size is 40 MB
- E. G711 mu-law or a-law
Answer: B,D
NEW QUESTION 47
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)
- A. Security Configuration Designer
- B. Report Designer
- C. Security Administrator
- D. Report Definition Designer
- E. Dashboard Administrator
Answer: C,D
NEW QUESTION 48
Which server holds the .wav files on a UCCE environment?
- A. CVP reporting server
- B. ICM Router
- C. VXMLGW
- D. Media Server
Answer: D
NEW QUESTION 49
What are two tools an Agent Desktop Admin Role can access? (Choose two.)
- A. Script Editor
- B. Config Manager Tools
- C. Call Trace
- D. Workflow
- E. Reason Code
Answer: C,E
NEW QUESTION 50
How does Precision Queue allow callers to reach an Agent that is different from Skill groups?
- A. Longest Available
- B. the number of calls the agent has taken
- C. the agent with the Most Attributes
- D. the Weight of the attribute
Answer: C
NEW QUESTION 51
Which two steps are required to configure RONAfor CCE? (Choose two.)
- A. CCE Web Admin
- B. Scripting logic
- C. Survivability
- D. Skill target configuration
- E. Auto-answer
Answer: A,D
NEW QUESTION 52
What are two purposes of Cisco Unified Intelligence Center? (Choose two.)
- A. allows different groups of users to configure APIs based on their roles
- B. obtains data from the base solution's database, known as Data Sources
- C. automates Text to Voice Bot Configurations
- D. customizes the visual presentation of the reports
- E. allows agents to re-skill to a different skill group or team
Answer: A,B
NEW QUESTION 53
Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)
- A. Deleted Objects
- B. Administrative Scripts
- C. Dialed Numbers
- D. Agents
- E. Routing Scripts
Answer: C,E
NEW QUESTION 54
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