Authentic C-C4H520-02 Dumps With 100% Passing Rate Practice Tests Dumps
SAP C-C4H520-02 Real Exam Questions Guaranteed Updated Dump from Actual4Exams
SAP C-C4H520-02 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Analytics and Reports 8% - 12% | Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes. |
| Workforce management > 12% | Outline the features of Workforce Managment and know how to create and assign a service call. |
| Business Rules < 8% | Know the advantages of using business rules and how to use them along with some use cases. |
| Crowd Workforce < 8% | Explain the basic concept of Crowd service and the benefits it brings into SAP Fiend Service Management. |
| Integrations < 8% | Explain the basic concepts of integration between SAP Fiend Service Management and other products and end to end process flow |
| SAP Field Services Management and SAP Service Cloud < 8% | Describe how SAP Fiend Service Management fits into SAP Service Cloud and basic functionalities of SAP Field Service Management. |
| Smartforms > 12% | Explain the features of Smartforms module and locate /create templates. |
| Mobile SAP Field Service Management application > 12% | Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call. |
| Customer Self Services via Core Now < 8% | Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it. |
| Administration: Permissions and Configurations 8% - 12% | Know the basic features of administartion modules and where to access company settings, business rules and permission settings. |
| Master Data Management 8% - 12% | Explain all the components of Master Data Managment and know how the data model is used within SAP Fiend Service Management. |
NEW QUESTION 45
What are the typical steps you perform in the planning and dispatching App? Note: There are 2 correct answers to this question.
- A. Create Equipment
- B. Update contacts
- C. Assign Technicians
- D. Approve Efforts
Answer: C,D
NEW QUESTION 46
You want your customers to be able to create service request from the self-service portal. What are the pre-requisites for providing this function? Note: There are 3 correct answers to this question.
- A. You must have Auto-release of assignments
- B. You must have a portal user account
- C. You must have Equipment records against your account
- D. You must have moment-sets defined equipment
- E. You must have business rules configured
Answer: B,C,D
NEW QUESTION 47
What advanced settings can you use to create a dashboard? Note: There are 2 correct answers to this question.
- A. Object Type
- B. DTO (Data Transfer Object)
- C. Query
- D. Sample Chart
Answer: B,C
NEW QUESTION 48
In the overview of Smartform Templates, which fields can be used for both Sorting and Filtering? Note:
There are 2 correct answers to this question.
- A. State
- B. Language
- C. Description
- D. Revision
Answer: A,B
NEW QUESTION 49
What is the first step a technician needs to take to add aSmartform with in SAP Field Service Management Mobile App. Choose the correct answer.
- A. Select whether is mandatory
- B. Select a record from the linked object
- C. Select a linked object
- D. Select a Template
Answer: B
NEW QUESTION 50
What are the benefits of using activity feedback? Note: There are 2 correct answers to this question.
- A. Assist Technician to record time and material
- B. Generate Checklist reports for the customer
- C. Assist technicians to capture resolutions
- D. Generate QA Reports within the captured Data
Answer: C,D
NEW QUESTION 51
What are the SAP Field service management service call statuses that can be mapped to ERP? Note:
There are 3 correct answers to this question.
- A. Released
- B. Finished
- C. Cancelled
- D. Technically complete
- E. Ready to Plan
Answer: C,D,E
NEW QUESTION 52
What are key functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.
- A. Automated Scheduling
- B. Ticket Routing rules
- C. Service Level Agreement
- D. Mobile-Self Service
Answer: A,D
NEW QUESTION 53
As a service planner, you are viewing the list of best matching technicians, which information is displayed? Note: There are 2 correct answers to this question.
- A. Availability Status
- B. Missing Skills
- C. Worktime pattern
- D. Booked assignments
Answer: A,B
NEW QUESTION 54
You are a Field Service Technician using an iOS device and you have just completed a repair work. How can you check the travel time to the next repair location address? Choose the correct answer.
- A. Click on navigation icon within the HomePage
- B. Click on navigation icon within the service call
- C. Click on navigation icon within the Activity
- D. Click on navigation icon within the Equipment
Answer: C
NEW QUESTION 55
Which chart types are available in settings to create a report? Note: There are 3 correct answers to this question.
- A. Pie
- B. Area
- C. Line
- D. Column
- E. Scatter
Answer: A,C,D
NEW QUESTION 56
What does the dispatcher need to do when searching for a technician in the planning board? Choose the correct answer.
- A. Use a filter
- B. Use a UDF
- C. Use a business rule
Answer: A
NEW QUESTION 57
Where can Service Workflow steps can be used in SAP Field Service management? Choose the correct answer.
- A. In Field Service Management Crowd service when dispatching a call
- B. In Mobile Application when executing an activity
- C. In the Web Application when planning a Service
- D. In Customer Self-Service when submitting a self-service request
Answer: B
NEW QUESTION 58
What is the main use case of smatforms? Choose the correct answer.
- A. Provide Smart Progress Feedback to the Dispatcher
- B. Generate a list of service team availability
- C. Capture customer feedback
- D. Provide a Script for service execution
Answer: D
NEW QUESTION 59
You are a Service planner in SAP Field Service management, How can you find a suitable technician in the Planning board? Choose the correct answer.
- A. Use a Business Rule
- B. Use a Filter
- C. Use a workflow
- D. Use a checklist
Answer: B
NEW QUESTION 60
Which object corresponds to service call in C4C? Choose the correct answer.
- A. Ticket
- B. Ibase
- C. Sales Order
- D. Service Request
Answer: A
NEW QUESTION 61
What can you select creating a dashboard report? Note: There are 3 correct answers to this question.
- A. Chart Title
- B. Visualization Type
- C. Chart Category
- D. Sample Chart
- E. Chart Type
Answer: A,D,E
NEW QUESTION 62
What assumptions / facts go for Querying? Note: There are 2 correct answers to this question.
- A. Core SQL supported
- B. DTOs have to be referenced by alias
- C. DTOs have to be referenced by variable definitions
- D. T-SQL supported
Answer: A,C
NEW QUESTION 63
What needs to be selected when the Time &Material entry has to be send back to the technician again?
Choose the correct answer.
- A. Revoke
- B. Request Change
- C. Send again
- D. Request New Entry
Answer: B
NEW QUESTION 64
Who Typically creates Smartform Templates in SAP Field Service management? Choose the correct answer.
- A. Service Engineer
- B. BackOffice Administrator
- C. Field Coordinator
- D. End Customer
Answer: B
NEW QUESTION 65
Which actions can you use in a Business Rule configuration? Note: There are 3 correct answers to this question.
- A. Create Object
- B. Delete Object
- C. Build Query
- D. Create Reqirement
- E. Delete Report
Answer: A,B,E
NEW QUESTION 66
As an administrator,which actions you can take on the time and material journal tab? Note: There are 3 correct answers to this question.
- A. Release
- B. Delete
- C. Review
- D. Close
- E. Approve
Answer: B,C,E
NEW QUESTION 67
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