Latest [Oct 30, 2021] Real Avaya 6211 Exam Dumps Questions
6211 Dumps To Pass Avaya-Certification Exam in One Day (Updated 54 Questions)
NEW QUESTION 32
You have installed the Avaya Aura Contact Center software and you are now preparing to test the software connections.
What are two functions of the Reference Client? (Choose two.)
- A. Making phone calls
- B. Testing CTI connections
- C. Testing SIP connections
- D. Transferring phone calls
Answer: A,B
NEW QUESTION 33
In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database.
Which component, Installed on Contact Center Multimedia (CCMM), connects to the Email server at regular Intervals to access configured mailboxes?
- A. the Email Manager
- B. the Multimedia Administrator
- C. the Outbound Campaign Management Tool
- D. the Multimedia Database
Answer: A
NEW QUESTION 34
Users of the Outbound Campaign Management Tool require access rights to the Outbound component.
Which component within the Center Manager Administration would the user be assigned Launchpad option access?
- A. Access and Partition Management
- B. Contact Center Management
- C. Multimedia
- D. Configuration
Answer: A
NEW QUESTION 35
Which tool displays the status counts for each multimedia contact type?
- A. Contact Center Database Maintenance
- B. Multimedia Dashboard
- C. Contact Center Database Dashboard
- D. Multimedia Data Management
Answer: B
NEW QUESTION 36
Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?
- A. QUEUE TO SKILLSET
- B. GIVE MUSIC
- C. GIVE RAN
- D. GIVE IVR
Answer: A
NEW QUESTION 37
When analyzing life cydcle of a Web chat contact in Avaya Aura Contact Center:
Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written Into the Contact Center Multimedia database, retrieved from the database, and have their status queried.
What Is Step 3 in the life cycle of a Web chat contact In Avaya Aura Contact Center?
- A. Customized Web pages, displays to the customer.
- B. Customized Web pages, with customized look and feel, and business logic must be created by the customer.
- C. The External Web server determines the skillset and priority assigned to the contact.
- D. A set of sample pages is distributed with Contact Center Multimedia to provide Java Server Pages (JSP)script examples of how a Web server can access the Web services.
Answer: B
NEW QUESTION 38
Which type of dialing Is it when the outbound call is made automatically after presentation to the agent?
- A. Predetermined dialing
- B. Preview dialing
- C. Progressive dialing
- D. Predictive dialing
Answer: C
NEW QUESTION 39
Which Avaya Aura Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?
- A. Contact Center Manager Server (CCMS)
- B. Avaya Aura Media Server (AAMS)
- C. SIP
- D. Communication Control Toolkit (CCT)
Answer: B
NEW QUESTION 40
When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed.
Which three routing options can be applied? (Choose three.)
- A. specific characters, words or phrases In the Email message (keywords)
- B. what priority the Email was sent with (priority groups)
- C. the Skillset the [mail was sent to (skillset groups)
- D. when the Email was received (office hours)
- E. who the Email was sent from (sender groups)
Answer: A,D,E
NEW QUESTION 41
You are adding an agent in Contact Center Manager Administration (CCMA) Contact center How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent to the Contact Center Manager Server (CCMS) database?
- A. Set the agent user type to "Supervisor/Agent".
- B. Enter the SIP address of the agent phone set In the Voice URI field.
- C. Select the "Enable CTI for this agent" option.
- D. Select the "Create CCT agent" option.
Answer: D
NEW QUESTION 42
A Contact Center Agent provisioned for Multimedia contacts has forgotten their password.
Which Contact Center Multimedia (CCMM) Administration screen contains the function to reset the Agent's password?
- A. General Settings
- B. Agent Settings
- C. Server Settings
- D. Skillset Settings
Answer: B
NEW QUESTION 43
Agents will use Disposition Codes after dosing an outbound contact.
For which purpose Is a disposition code used by agents?
- A. To end the outbound call
- B. To record the state of an outbound call
- C. To record the dialing of an outbound call
- D. To answer an outbound call
Answer: B
NEW QUESTION 44
Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?
- A. It provides administrative and management capabilities for CCMM resources.
- B. It helps with implementing CTI for installed and browser-based client Integrations.
- C. It alloes an SDK for developers to design custom Computer Telephony Integration (CTI) applications.
- D. It Is used to administer Avaya Aura Agent Desktop (MAD) and to monitor Agent performance using a browser-based Interface.
Answer: A
NEW QUESTION 45
Which server type can be configured under Server Settings in the Contact Center Multimedia Administration tool?
- A. Inbound Mall Manager Server
- B. Inbound Mall License Server
- C. Inbound Mail Server
- D. Inbound Mail Application Server
Answer: C
NEW QUESTION 46 
Refer to the exhibit.
You are creating an Advanced Screen pop In the wizard and have configured where the screen pop will launch (highlighted in the box).
Where will the screen pop launch as shown In the exhibit?
- A. Launch the screen pop Internally in the Initial screen of the Agent Desktop
- B. Launch the screen pop externally on the user's browser
- C. Launch the screen pop externally in the agent's Conferencing software
- D. Launch the screen pop Internally in the tab of the Agent Desktop
Answer: D
NEW QUESTION 47 
A customer is using Contact Center Multimedia (CCMM) to provide Web Services for integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura?
Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall.
What is the recommended placement of the AACC Voice and Multimedia server in relationto the Corporate Web Server where the customer facing Web Chat Application resides?
- A. Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server Inside the DMZ between the Corporate Firewall and the Web Application Firewall.
- B. Place the AACC Server Inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.
- C. Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.
- D. Place both the AACC Server and the Corporate Web Server Inside the DMZ between the Corporate Firewall, and the Web Application Firewall.
Answer: A
NEW QUESTION 48
What is required when configuring an Email skillset In the Contact Center Multimedia Administration Tool?
- A. the assignment of a script for each email skillset
- B. the assignment of an open queue for each email skillset
- C. the assignment of a vector for each email skillset
- D. the assignment of a route point for each email skillset
Answer: D
NEW QUESTION 49
......
Avaya 6211 Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Topic 1 |
|
6211 Exam Brain Dumps - Study Notes and Theory: https://www.actual4exams.com/6211-valid-dump.html