Updated 6211 Dumps PDF - 6211 Real Valid Brain Dumps With 78 Questions!
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NEW QUESTION # 37
Which Avaya Aura Contact Center component is required for Contact Center Multimedia deployment?
- A. SIP Connector
- B. Avaya Aura Media Server
- C. Agent Desktop
- D. API Server
Answer: C
NEW QUESTION # 38
Which service contains the InboundMessage Handler (IMH) component?
- A. Contact Center Multimedia (CCMM) License Service
- B. Contact Center Multimedia (CCMM) Starter Service
- C. Contact Center Multimedia (CCMM) E-mail Manager Service
- D. Contact Center Multimedia (CCMM) Campaign Scheduler Service
Answer: C
NEW QUESTION # 39
Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?
- A. It is used to administer Avaya Aura Agent Desktop(AAAD) and to monitor Agent performance using a browser-based interface.
- B. It allows an SDK for developers to design custom Computer Telephony Integration (CTI) applications.
- C. It provides administrative and management capabilities for CCMM resources.
- D. It helps with implementing CTI for installed and browser-based client integrations.
Answer: A
NEW QUESTION # 40
During the Avaya Aura Contact Center Agent Desktop installation the C Log Level was set to Off.
Which page allows you to change the C Log Level settings If a configuration mistake was made during installation?
- A. Agent Desktop Configuration, Resources
- B. Agent Desktop Configuration, General Settings
- C. Agent Desktop Configuration, General Settings, Advanced Settings
- D. Agent Desktop Configuration, User Settings
Answer: C
NEW QUESTION # 41
You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer. WhichURL location will you enter to access the AAD Web page to start the AAD installation?
- A. http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Contact Center Multimedia (CCMM) Server
- B. http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Contact Center Manager Server (CCMS)
- C. http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Avaya Aura Application Enablement Server
- D. https://support.avaya.com web site
Answer: D
NEW QUESTION # 42
Which Communication Control Toolkit server software component is used to import bulk resources from the Windows server into the CCT database?
- A. CCT API
- B. CCT Trace Control
- C. CCT Console
- D. CCT Reference Client
Answer: C
NEW QUESTION # 43
Where are all agents used in the Avaya Aura Contact Center POM integration administered?
- A. Contact Center Manager Administration
- B. Avaya Proactive Outreach Manager
- C. Avaya Aura Experience Portal
- D. Avaya IQ
Answer: B
NEW QUESTION # 44
The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database.
Which file types are used to export resource configuration data from the Windows network for data analysis?
- A. Single standard XSD file or flattened XSD file
- B. Single standard CSV file or flattened CSV file
- C. Single standard XML file or flattened XML file
- D. Single standard HTML file or flattened HTML file
Answer: C
NEW QUESTION # 45
When you installed the Contact Center software, a set of default or sample applications are installed Which are two of the three default or sample applications? (Choose two.)
- A. Secondary
- B. MultimediaFlow
- C. ContactFlow
- D. Primary
Answer: B,C
NEW QUESTION # 46
You need to launch the CCT Web Administration Client to perform administrative tasks. How do you access the CCT Web Administration Client?
- A. On the System Control and Monitor utility > select the CCT tab > click Launch CCT Console button.
- B. Open
a web browser and browse to http://
<servername>/CCTConsole, where <servername> is the name of the CCMS server. - C. On the CCMA Launchpadselect: Configuration > Select the CCT server > click CCT Administration > Click the links.
- D. On the Avaya Aura Contact Center (AACC) server click: Start > Avaya > Contact Center > Communication Control Toolkit > Ref Client.
Answer: C
NEW QUESTION # 47
Which section under the Agent Desktop Configuration would allow Agent Desktop to move to the front upon arrival of a new contact?
- A. Logoff Terminal State
- B. Hot Desking
- C. New Contact Presentation
- D. Maximum Open Duration
Answer: C
NEW QUESTION # 48
The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data fromthe Windows network for data analysis?
- A. Single standard XSD file or flattened XSD file
- B. Single standard CSV file or flattened CSV file
- C. Single standard XML file or flattened XML file
- D. Single standard HTML file or flattened HTML file
Answer: C
NEW QUESTION # 49
When analyzing life cydcle of a Web chat contact in Avaya Aura Contact Center:
Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written Into the Contact Center Multimedia database, retrieved from the database, and have their status queried.
What Is Step 3 in the life cycle of a Web chat contact In Avaya Aura Contact Center?
- A. Customized Web pages, displays to the customer.
- B. The External Web server determines the skillset and priority assigned to the contact.
- C. A set of sample pages is distributed with Contact Center Multimedia to provide Java Server Pages (JSP)script examples of how a Web server can access the Web services.
- D. Customized Web pages, with customized look and feel, and business logic must be created by the customer.
Answer: D
NEW QUESTION # 50
When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed.
Which three routing options can be applied? (Choose three.)
- A. when the Email was received (office hours)
- B. who the Email was sent from (sender groups)
- C. specific characters, words or phrases In the Email message (keywords)
- D. the Skillset the [mail was sent to (skillset groups)
- E. what priority the Email was sent with (priority groups)
Answer: A,B,C
NEW QUESTION # 51
Which template would you assign to an Inbound skillset so it can be monitored by the POM Blending Service?
- A. POM Template
- B. Agent Template
- C. Skillset Template
- D. Blending Template
Answer: D
NEW QUESTION # 52
You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer.
Which URL location will you enter to access the AAD Web page to start the AAD Installation?
- A. http://<servemame>/agentdesktop where <servemame> is the server name or IP Address of the Avaya Aura Application Enablement Server
- B. http://<servemame>/agentdesktop where <servemame> Is the server name or IP Address of the Contact Center Manager Server (CCMS)
- C. https://support.avaya.com web site
- D. http://<servemame>/agentdesktop where <servemame> is the server name or IP Address of the Contact Center Multimedia (CCMM) Server
Answer: D
NEW QUESTION # 53
Which component manages the states of contacts, agents, terminals, and addresses used for assiging contacts?
- A. SIP Connector
- B. Contact Management Framework (CMF)
- C. CCTAPI
- D. CCT Client Applications
Answer: B
NEW QUESTION # 54
Which Avaya Aura Contact Center component is the application agents used to handle voice and non-voice contacts?
- A. Contact Center Manager Administration (CCMA)
- B. Contact Center Multimedia (CCMM)
- C. Contact Center Manager Server (CCMS)
- D. Avaya Agent Desktop (AAD)
Answer: D
NEW QUESTION # 55
You have launched the Contact Center Multimedia (CCMM) Administration utility.
Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)
- A. Skillset
- B. Agent
- C. Email
- D. Server
- E. Web Comms
Answer: A,B,D
NEW QUESTION # 56
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The Avaya 6211 exam is a certification exam for IT professionals who wish to demonstrate their expertise in implementing and maintaining Avaya Aura® Contact Center Multimedia solutions. The exam is designed to test the candidate's knowledge of the core concepts and features of the Avaya Aura® Contact Center Multimedia solution, as well as their ability to configure and troubleshoot the system.
The Avaya 6211 certification exam is ideal for IT professionals who are responsible for contact center implementation, administration, and support. This certification validates the candidate's skills in designing, deploying, and troubleshooting multimedia contact center solutions. The certification provides a competitive edge to professionals in the contact center industry and enhances their marketability in the job market. The certification is also beneficial for organizations that use Avaya Aura® Contact Center Multimedia solutions as it ensures that their IT staff has the necessary skills to manage and maintain their contact center infrastructure.
The Avaya 6211 certification exam is a professional-level certification exam that is designed to test the knowledge and skills of individuals working in the field of contact center multimedia implementation. This certification is offered by Avaya and is aimed at contact center professionals who are responsible for the implementation of multimedia solutions within a contact center environment. The exam consists of 70 multiple-choice questions and is designed to test the candidate's knowledge of Avaya Aura® Contact Center Multimedia Implementation. Candidates who successfully pass the exam will gain a valuable credential that will demonstrate their expertise in the field of contact center multimedia implementation.
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