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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. When integrating Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring, it is necessary to create a login ID for the Quality Monitoring Database.
Which database role membership must be selected when creating the user?

A) db_datawriter
B) db_securityadmin
C) db_owner
D) witness_user_role

2. A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution.
They would like to install a single ACCCM server that also runs the database.
Which installation component is required to meet the customer's needs?

A) Microsoft Silverlight3.0
B) Microsoft MVC
C) SQLServer2008 R2Express
D) .NETFramework4.0

3. You have installed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. When saving an agent in ACCCM to a location with an assigned CMS, you get an error message "CMS: unspecified terror".
Which two statements describe solutions to this problem? (Choose two.)

A) Verify that the ACCCM script isinstalledon the CMS side.
B) Verify that the ACCCM CMS user database permissions on the CMS database.
C) Verify that a CMS Role is assigned to the agent.
D) Verily that the Synchronizer Server is running.
E) Verify that the correct ODBC versionisinstalledon the ACCCM server.

4. What arc three advantages of the Audit Server? (Choose three.)

A) auditing to a single field level
B) unlimited database entries
C) abilitytoprovide a Security Firewall to Avaya Contact Center Control Manager (ACCCM)
D) the ability to rollback the CM administration
E) the ability to schedule delayed saves during maintenance hours
F) the ability to restart the License, Provisioning, and Synchronizer services in Windowsin event of afailure

5. You have deployed Avaya Contact Center Control Manager (ACCCM) with a
Communication Manager (CM) solution. When you attempt to synchronize information from the CM to the ACCCM server, you receive message indicating that there is a problem connecting to the server.
Which statement describes a solution to the connectivity problem?

A) Verifythat the CM IP address is correct in the Sys Pa rams tab under the CFG tab.
B) Verify that the CM IP address and username/password are correct in t ho CM tab under the CFG tab.
C) Verify that the "exportto external system" box is chocked in the permissions tab.
D) Verify that the CM port is correct in the permissions tab.

Solutions:

Question # 1 Answer: C

Question # 2 Answer: C

Question # 3 Answer: B,C

Question # 4 Answer: A,B,D

Question # 5 Answer: B