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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. Which three statements about the Avaya Workforce Engagement server definition are true? (Choose three)

A) SQL Server must be installed on this server
B) The same hardware can be used for multiple severs
C) The server can be hosted on several diferent hardware types
D) Two or more physical servers can have the same installed platform
E) The server is located in the desktop zone

2. Whichstatementdescribes a part of the Avaya Workforce Engagement server validation process?

A) The SR validator compares the current installation and configuration to the requeriment file for that server
B) All server validation information is maintained on a separate logging server
C) The server group and server type are automatically detected by the SR Validator
D) The SR validator attempts to fix any issues it finds

3. When administering users for Avaya Workforce Engagement, what is the first step in the user management workflow?

A) Create roles
B) Assign users to role and scope
C) Create user profiles
D) Create organizations and groups

4. To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

A) Phone
B) Quality
C) Dialer
D) CMS

5. In which migration process to Avaya Workforce Engagement can the test mode migration be used?

A) Side-by-side
B) In-place
C) Site migration
D) Server reuse

Solutions: