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Avaya Workforce Engagement Support Certified Sample Questions:

1. The technician has just restarted the WFO_ProductionDomain_ProductionServer Service on the application server and is now having problems logging into the web portal. What should be checked first?

A) That the beasvcX64.exe process didn 't reach the memory required
B) That the security settings on Internet Explorer 11 allows Access to multiple servers.
C) That there is no connection via WIFI.
D) That the wlsvcX64.exe process didn 't reach the memory required.

2. To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

A) Phone
B) Quality
C) Dialer
D) CMS

3. You are in the process of creating a new supervisor on the Framework server . you have created the user profile, but when you try to assign access rights, the "Edit Access Rights" button is greyed out. What is causing this problem?

A) You have not created a valid profile
B) You have not created the user name and password .
C) You have not created the profile as a supervisor
D) You have not created the profile as a manager

4. A technician has installed Screen Capture on an employee Workstation and reads to verify if Screen Capture is running. The technician checks Task Manager Which two processes must be running to ensure that communication with the recorder is enabled for capturing the screen? (Choose two)

A) ScreenRecorder.exe
B) WCapW32.exe
C) Wcapwlistener.exe
D) ScreenCapture.exe

5. The Screen Capture module is installed on an employee desktop.
To communicate with the recorder to track employee logging/logoff, which manages the Screen Capture program?

A) Screen capture
B) Desktop resource
C) EIM
D) Capture service

Solutions: