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Cisco Certified Support Technician (CCST) IT Support (100-140 Korean Version) Sample Questions:

1. 원격 관리 소프트웨어를 사용하여 최종 사용자 장치의 문제를 해결할 때, 사용자 데이터의 기밀을 유지하기 위한 가장 좋은 방법은 무엇입니까?

A) 개인 정보 보호를 위해 원격 세션 중에 사용자에게 워크스테이션을 떠나도록 요청합니다.
B) 원격 액세스 범위를 해당 문제와 관련된 시스템 및 파일로만 제한합니다.
C) 사용자가 추가 문제를 보고할 경우를 대비해 해결 후에도 원격 세션을 열어 둡니다.
D) 문제 해결을 시작하기 전에 모든 사용자 파일을 자동으로 안전한 위치로 복사하여 백업합니다.

2. 사용자가 키보드가 간헐적으로 작동하지 않는다고 불평합니다. 기술자는 문제를 진단하기 위해 먼저 무엇을 해야 할까요?

A) 키보드를 최신 모델로 교체하세요
B) 압축 공기로 키보드 청소
C) 새로운 운영 체제를 설치하세요
D) 키보드의 USB 연결부에 손상이나 느슨한 부분이 있는지 확인하세요.

3. macOS 사용자는 작업 공간 효율성을 높이기 위해 데스크톱을 두 개의 외부 모니터로 확장하려고 합니다.
설정 후, 한 모니터가 바탕 화면을 확장하는 대신 다른 모니터를 복제하는 것을 발견했습니다. 이 문제를 해결하려면 디스플레이 설정에서 무엇을 조정해야 할까요?

A) 기본 모니터 설정 전환
B) 디스플레이 아이콘을 드래그하여 배열을 변경합니다.
C) '디스플레이 미러링'을 선택한 다음 선택을 해제하세요.
D) 모니터를 공장 설정으로 재설정합니다.

4. IT 지원 기술자가 직원들의 스팸 이메일 신고가 증가하고 있다는 사실을 알게 되었습니다. 이 문제를 해결하는 가장 효과적인 첫 번째 단계는 무엇일까요?

A) 스팸 필터를 업데이트하고 설정을 검토하세요.
B) 모든 직원에게 이메일 비밀번호를 변경하도록 권고합니다.
C) 네트워크에서 이메일 서버 연결 해제
D) 새로운 이메일 시스템 구현

5. 이메일의 어떤 특징이 의심을 불러일으키고 피싱 시도일 가능성을 시사합니까?

A) 공식적인 인사말
B) 합법적인 소스와 유사한 고품질 브랜딩
C) 제품에 대한 표준 할인이 포함된 제안
D) 문법 및 철자 오류가 있습니다.

Solutions: