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500-052 Exam topics
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- Operate a Cisco Unified Contact Center Express System 28%
- Implement a Cisco Unified Contact Center Express System 40%
- Design a Cisco Unified Contact Center Express System Deployment 32%
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The Deploying Cisco Unified Contact Centre Express (UCCXD) 500-052 is one of the many exams conducted by Cisco to assess the examinee's comprehension of Cisco Contact Centre Express version 11.0 deployments in the areas of operation, implementation, and design. The UCCX is a multichannel solution for help desks and contact centers of any size. This exam is for specialized networking professionals who can enhance their portfolio while gaining credibility and skills to tackle any problem with the right solutions.
Cisco 500-052 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Agent and Desktop Integration | - Supervisor and reporting tools - Agent skill-based routing - Cisco Finesse configuration |
| Topic 2: UCCX Architecture and Components | - Cisco Unified Contact Center Express architecture overview - Integration with Cisco Unified Communications Manager (CUCM) - System sizing and deployment models |
| Topic 3: Administration and Troubleshooting | - System administration tasks - Monitoring and logging - Common deployment issues and resolution |
| Topic 4: Call Routing and Call Flows | - Basic and advanced call routing concepts - Contact service queues and triggers - Dial plan integration |
| Topic 5: IVR and Scripting | - Prompt management and localization - Cisco Unified CCX scripting fundamentals - IVR call flow design |
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