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Genesys Cloud CX Certified Professional - Consolidated Sample Questions:

1. While Alex is monitoring queue reports, Sam deletes an inactive agent from the queue.
Will this affect the metrics that Alex is monitoring?

A) Yes
B) No

2. All of the following are components of the Communicate Architecture Fundamentals hierarchy. EXCEPT

A) Edge Groups
B) Edge
C) Organization
D) Sites
E) Gateway

3. Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.

A) True
B) False

4. What level of permissions does a user require to view the organization settings?

A) Agent
B) Admin
C) All of the above
D) Supervisor

5. When creating an external trunk, which of the following protocol(s) can be selected? (Choose three.)

A) TLS
B) SIP
C) The default protocol
D) UDP
E) TCP

Solutions:

Question # 1 Answer: B

Question # 2 Answer: E

Question # 3 Answer: A

Question # 4 Answer: B

Question # 5 Answer: A,D,E