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Genesys Cloud CX: Architect Certification Sample Questions:

1. What is the maximum value that can be set for the 'Minimum confidence level' in speech recognition?

A) 50%
B) 25%
C) No Limit
D) 100%

2. If the system exceeds the maximum number of actions run per-flow invocation, the flow enters error handling.
Which action is used for default error handling in this state if alternative actions are not configured?

A) Decision
B) Disconnect
C) Transfer to Flow
D) Jump to Menu

3. The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

A) The after call work time for each media type
B) The length of time that an agent may spend on each media type
C) The maximum capacity that an agent may handle simultaneously for each supported media type
D) The number of different media types that an agent may handle simultaneously
E) The media types that can interrupt current interactions that an agent is handling

4. To route an incoming call based on the current time, _____ is the best method.

A) Scheduling
B) Call route
C) Inbound call flow
D) Callable time sets

5. Why must you create queues for ACD functionality to work?

A) Queues are the waiting lines for interactions that are routed using ACD
B) Queues are the waiting lines for the agents who will be assigned interactions through ACD
C) Queues match agents to an appropriate interaction using ACD
D) Queues provide ACD with a means to determine the skill level requirement of an interaction

Solutions:

Question # 1 Answer: D

Question # 2 Answer: B

Question # 3 Answer: C,D,E

Question # 4 Answer: B

Question # 5 Answer: C