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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Was ist der Einstiegspunkt oder die erste Ebene des V-Modells?

A) Service Release
B) Servicelösung
C) Serviceanforderungen
D) Kunden- / Geschäftsanforderungen

2. Welcher Prozess wird in erster Linie durch die Analyse von Patterns of Business Activity (PBA) unterstützt?

A) Verfügbarkeitsmanagement
B) Service Level Management
C) Finanzverwaltung
D) Nachfragemanagement

3. Welche der folgenden Aussagen zum Serviceportfolio und Servicekatalog ist die RICHTIGSTE?

A) Der Servicekatalog enthält Informationen zu allen Services. Das Service-Portfolio enthält nur Informationen zu Services, die für die zukünftige Entwicklung in Betracht gezogen werden
B) Das Service-Portfolio enthält Informationen zu allen Services. Der Servicekatalog enthält nur Informationen zu Services, die aktiv sind oder für die Bereitstellung vorbereitet werden
C) Der Servicekatalog enthält nur Informationen zu Services, die aktiv sind oder für die Bereitstellung vorbereitet werden. Das Service-Portfolio enthält nur Informationen zu Services, die für die zukünftige Entwicklung in Betracht gezogen werden
D) Servicekatalog und Serviceportfolio sind unterschiedliche Namen für dasselbe Objekt

4. Das Hinzufügen, Ändern oder Entfernen eines autorisierten, geplanten oder unterstützten Service oder einer Servicekomponente und der zugehörigen Dokumentation ist eine Definition dessen, was?

A) Eine vorab genehmigte Änderung
B) Ein Change Advisory Board
C) Ein Service Change
D) Ein Änderungsmodell

5. Welches der folgenden Beispiele ist ein Beispiel für Selbsthilfefunktionen?

A) Menügesteuerter Funktionsumfang für den Zugriff auf Serviceanfragen
B) Ruft den Service Desk an, um Standardänderungen zu registrieren
C) Software, mit der Programmierer Code debuggen können
D) Ein Software-Update, das automatisch auf alle Laptops in einer Organisation heruntergeladen wird

Solutions:

Question # 1 Answer: D

Question # 2 Answer: D

Question # 3 Answer: B

Question # 4 Answer: C

Question # 5 Answer: A