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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| The Four Dimensions of Service Management | - Partners and Suppliers - Value Streams and Processes - Information and Technology - Organizations and People |
| ITIL Management Practices | - Technical Management Practices Overview - General Management Practices Overview - Service Management Practices Overview |
| ITIL Service Value System (SVS) | - Guiding Principles - Continual Improvement - Service Value Chain - Governance |
| Key Concepts of Service Management | - Products and Services - Organizations, Service Providers, Service Consumers - Value and Value Co-Creation |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
Which value chain activity is assessed by evaluating the quality of the resources and services sourced from a third party?
- A. Build
- B. Design
- C. Discover
- D. Acquire
Correct Answer: D 🗳️
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How does an enabling value stream contribute to value creation?
- A. By defining customer outcomes and service expectations
- B. By supporting the effective operation of core value streams
- C. By acting as the primary interface with service consumers
- D. By replacing the need for core value streams
Correct Answer: B 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
What is service quality most concerned with?
- A. How quickly incidents are resolved
- B. How well a service meets agreed requirements and expectations
- C. The social responsibility of a service provider
- D. The speed of service development
Correct Answer: B 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
Why does the ITIL Continual Improvement Model begin by defining the vision?
- A. To identify improvement actions and assign responsibilities
- B. To ensure improvement efforts are aligned with the organization's objectives
- C. To confirm whether previous improvement initiatives were successful
- D. To document current performance metrics before changes are made
Correct Answer: B 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
What is continuous integration?
- A. Regularly merging code into a central repository with automated builds and tests
- B. Automatically releasing every code change into production
- C. A method of ensuring ultra-scalable systems through operations engineering
- D. The ability to track and evaluate service value
Correct Answer: A 🗳️
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We still understand the effort, time, and money you will invest in preparing for your certification exam, which makes failure in the Peoplecert ITILFNDv5 exam really painful and disappointing. Although we cannot reduce your pain and disappointment but we can certainly share with you the financial loss.
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