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Salesforce Communications Cloud Accredited Professional (AP) Sample Questions:

1. A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?

A) Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix
B) Configure the tax rate in the price plan and it will be added automatically when added to the cart.
C) Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix
D) Add the delivery zip code customer field as a header in the pricing calculation matrix

2. Universal Connect (UC) sells several mobile devices to its customer. UC has several attribute like color, storage and screen size that are common across mobile devices. UC is looking for recommendation around efficiency them using SFI product catalog. How should consultant model the product catalog for UC?

A) Create 'Mobile Offer Spec Type' object with common attribute and set the patent object type as 'Base offer Spec Type'. Then associate mobile device offers with 'Mobile Offer Spec Type' Object Type.
B) Create 'Mobile Offer Spec Type' object with common attribute and set the patent object type as 'Base offer Spec Type'. Then associate mobile device offers with 'Base Offer Spec Type' Object Type.
C) Create 'base offer Spec Type' object type with all attribute and associate mobile device offer with this object type
D) Create 'Mobile offer Spec Type' with base attribute as parent object type and associate mobile device offers with object type and add additional attributes

3. Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

A) Implement the router condition logic within decomposition layer with more conditions.
B) Map all relevant information to the Customer Facing Service (CFS)
C) Use action type from fulfillment request lines in the callout condition task
D) Use the Action type from Order items to the Decomposition Relationship Conditions.
E) Implement the router condition logic in the integration layer as callout task

4. An ABC telecom customer requested a change to their existing services which resulted in new set of assets. At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number. Which object of communication data model should a consultant use to manage the life cycle of assets over a time?

A) Service Entitlement
B) Service Account
C) Contract Line Item
D) Subscription

5. Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

A) Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
B) Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review
C) Model the router technical product and decompose it from the business internet offer.
D) Model the router as an attribute of the business internet offer with a default value of 'included'

Solutions:

Question # 1 Answer: D

Question # 2 Answer: D

Question # 3 Answer: A

Question # 4 Answer: D

Question # 5 Answer: C