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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Genesys Cloud automatically generates monthly reports for queues using GPR.
(True/False)
Response:

A) True
B) False

2. What are two primary outputs of the GPR comparison test result dashboard?
(Choose two)
Response:

A) Agent shift adherence
B) Outcome uplift percentage
C) Queue-level performance metrics
D) Forecast accuracy deviation

3. Which two digital channels can be tracked as part of a customer journey in Genesys Predictive Engagement?
(Choose two)
Response:

A) Website clickstream
B) SIP-to-SIP handoff
C) Web chat via Messenger
D) Fax over IP

4. Which performance metric is specifically used to compare outcomes between GPR and legacy routing methods?
Response:

A) Customer sentiment ratio
B) Routing decision delay
C) Agent escalation rate
D) Outcome uplift percentage

5. How are past visitor interactions shown in the Journey Timeline?
Response:

A) As event bubbles with timestamps
B) As log files
C) As agent performance scores
D) As node-based flowcharts

Solutions: