Failing the ITIL-4-Specialist-Create-Deliver-and-Support exam means paying the full registration fee again. A focused run through the 74 ITIL 4 Specialist: Create, Deliver and SupportExam practice questions at Actual4Exams is a far cheaper way to walk into the testing center prepared.
ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Overview:
| Certification Vendor: | PeopleCert (formerly AXELOS) |
|---|---|
| Exam Name: | ITIL 4 Specialist: Create, Deliver and Support Examination |
| Exam Number: | ITIL-4-Specialist-Create-Deliver-and-Support |
| Certificate Validity Period: | No expiry (ITIL 4 certifications are currently valid indefinitely) |
| Exam Price: | Varies by region (approximately £350–£500 GBP equivalent) |
| Related Certifications: | ITIL 4 Foundation ITIL 4 Managing Professional |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Closed Book |
| Passing Score: | 70% (typically 28/40) |
| Real Exam Qty: | 40 |
| Exam Duration: | 90 minutes |
| Recommended Training: | PeopleCert Official ITIL 4 CDS Training |
| Exam Registration: | PeopleCert ITIL Certification Page |
| Sample Questions: |  |
| Exam Way: | Online proctored or in-person exam via PeopleCert accredited providers |
| Pre Condition: | ITIL 4 Foundation certification is required before taking this exam. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-4-specialist-create-deliver-and-support |
ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Value Streams for Service Management | - Improving value streams
|
| Practices Supporting Create, Deliver and Support | - Technical Management Practices
|
| Service Value System and Practices | - Organizational structure and teams
|
Common Questions About the ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam
The ITIL-4-Specialist-Create-Deliver-and-Support exam, officially known as ITIL 4 Specialist: Create, Deliver and SupportExam, is the ITIL test that leads to the ITIL 4 Specialist: Create, Deliver and Support certification at the Specialist level. Passing it validates the skills employers expect from a certified professional. It is also associated with related credentials such as ITIL 4 Foundation, ITIL 4 Managing Professional.
The ITIL-4-Specialist-Create-Deliver-and-Support exam contains 40 questions, and you have 90 minutes to complete them. Work out your per-question pace before test day, and flag slow items instead of stalling on them — time pressure, not knowledge, sinks many first attempts. Timed mock exams in the Actual4Exams test engines are the most reliable way to build that rhythm.
The passing score for the ITIL-4-Specialist-Create-Deliver-and-Support exam is 70% (typically 28/40), and the official registration fee is Varies by region (approximately £350–£500 GBP equivalent). If you miss the mark, a retake means paying the full fee again, so book your seat only when you are ready. A practical benchmark: score consistently above the passing line on timed practice tests before scheduling the real exam.
ITIL 4 Foundation certification is required before taking this exam.
Entry requirements can change, so confirm the latest conditions on the official exam page: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-4-specialist-create-deliver-and-support.
You can book the ITIL-4-Specialist-Create-Deliver-and-Support exam through the official registration channels below:
Exam delivery: Online proctored or in-person exam via PeopleCert accredited providers. Seats at popular test centers fill quickly, so schedule early once your preparation is on track.
ITIL recommends the following training options for ITIL 4 Specialist: Create, Deliver and SupportExam candidates:
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The official ITIL 4 Specialist: Create, Deliver and SupportExam outline is organized into 3 domains. The first three are:
- Value Streams for Service Management
- Practices Supporting Create, Deliver and Support
- Service Value System and Practices
See the complete exam topics section above for the full outline and the weighting of every domain.
ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions:
Question 1
An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.
A. Continual improvement
B. Continuous delivery
C. Continuous integration
D. Continuous deployment
Question 2
An organization uses value streams to help them deliver consistent services, and they use 'service integration and management' to manage many different suppliers.
How does 'service integration and management' work with the organization's value streams?
A. 'Service integration and management' manages multiple suppliers in a single value stream
B. 'Service integration and management' creates a separate value stream for each supplier
C. Service integration and management' is independent of the organization's value streams
D. Service integration and management' cannot be used in an organization that uses value streams
Question 3
An organization with established processes for managing incidents, changes, and problems, receives a high volume of calls from users complaining that their issues are not being resolved efficiently. What should the organization do FIRST to start to improve the situation?
A. Use value stream mapping to help understand the end-to-end flow of user support
B. Encourage teams to collaborate so they can focus on value for users
C. Improve the integration of tools to ensure there are no gaps between processes
D. Review skills and competencies of user support staff to ensure they have the required capability
Question 4
An organization wants to encourage its employees to suggest improvements to its practices. However, employees are reluctant to suggest improvements because their suggestions have been ignored in the past. The employees do not trust their managers to be open and transparent. Which concept should be applied to overcome this challenge?
A. A continual improvement culture
B. Working with a customer-oriented mindset
C. Workforce planning and management
D. Shift-left
Question 5
A popular social media app is part of a complex network of systems. Most changes to the service are successful, except for those made by a development team that has many failed changes.
Which is the BEST approach to reduce the number of failures?
A. Increase the size of development changes to make them easier to handle and increase success
B. Initiate development changes as emergency changes so that errors can be identified quickly
C. Create a change model for development changes that includes the use of safe-to-fail testing
D. Create a standard change model for development changes and initiate as a service request
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: A | Question 4 Answer: A | Question 5 Answer: C |
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