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Avaya IP Office Configuration and Maintenance Sample Questions:

1. Which method allows access to the System Status Application?

A) Select "SSA" from "File\Offline" within the Manager Application.
B) Select "System Status" from "File\Advanced" within the Manager Application.
C) Select "System Monitor" from "File\Advanced" within the Manager Application
D) Select "System Status" from "File\Advanced" within the System Monitor Application.

2. When planning an IP Office upgrade to a new software version, which four factors should be considered before upgrading? (Choose four.)

A) if telephones and system features have changed between loads
B) if all licenses will need to be renewed
C) if telephones need to be upgraded thereby increasing downtime
D) if hardware is compatible with the new version of IP Office
E) if older IP Office applications are to be supported

3. Which method will avoid corruption of the data on the SD card when removing the SD card?

A) Dial the shutdown short code to shutdown the card before removing the SD card
B) Use the Manager application to shutdown the card before removing the SD card.
C) Pull out the card. Special shutdown is not required.
D) Use System Monitor to shutdown the card before removing the SD card.

4. A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail.
Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?

A) system status snapshot and debug view set to level 9 high trace and voicemail call flow database
B) system monitor trace with ISDN data and debug view set to level 5 Information trace and voicemail call flow database
C) system monitor trace with ISDN data and debug view set to level 9 high trace and voicemail call flow database
D) system status snapshot and debug view set to level 5 Information trace and voicemail call flow database

5. Where can additional IP Office Service User logins be setup?

A) the IP Office Softphone Application
B) the IP Office System Monitor Application
C) the IP Office Manager Network Configuration
D) the IP Office Manager Security Settings

Solutions: